Unable to transfer images into BYEOS

[Thepuckster]

I'm running BackyardEOS on W10 with Canon 600D (3Ti).

I have been unable to drag and drop .CR2 or .jpg files from my BYEOS folder in File Explorer to the preview pane with camera disconnected, or to the image pane with it connected. I've checked all the app permission folders in Security. When I try to drag and drop the files I get a circle with diagonal line even when waiting for several seconds. I'm obviously missing something and any help would be very welcome please.

[Thepuckster]

Solved!!

Thank you all. The problem was in my laptop and after digging around in the MS forums found the following solution - it's great to see images in the preview pane now!

Press Windows + R

Type in Regedit

Go to : HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Policies>System

Find the key EnableLUA and change 1 to 0

Press  OK and restart computer

Thanks again.

[astroman133]

Which version of BYE are you using? Please provide the complete version number.

[s3igell]

Drag-Drop Image Viewer is a Premium Feature.

[Thepuckster]

I'm running BYEOS 3.2.2-RC2 Premium. In fact I've never been able to use this feature with previous versions either.

[astroman133]

Is your experience only on a single PC? Have you looked for general Windows solutions for this issue.

I am not able to duplicate what you are seeing. I am running BYE 3.2.1 RC3 with a T5i on Windows 10 Pro. I am able to drag and drop .CR2 and .JPG files to both the Preview and Imaging panels. This leads me to believe that what you are seeing is some Windows setting or corruption on your PC, rather than a problem with BYE. Also I do not recall any other users reporting this issue.

 

[Thepuckster]

Thank you Rick, this is what I'd suspected. I have only been using one PC - a Dell laptop which was upgraded to W10 from W8.1.  I shall take your advice and investigate the workings of the PC. Otherwise BYEOS works fine but I'm just trying a dry-run in daylight using CDC and ASTAP for plate solving using some of my past images.

Thank you for your help and advice.

[admin]

I have just tried with 3.2.2.RC2 with both .CR2 and JPG and both loaded just fine.

Do you get an error or does it simply not loading?

[Thepuckster]

Hi. It doesn't load. When I slide either a .jpg or .CR2 image across I get the circle with slash symbol. I've tried holding the key for a few seconds before release but still no image appears. No error message appears.

[admin]

 

Send me the log file.

 

 

 

[admin]

I got your log file, but I think you sent the wrong one.

There is no evidence of a drag/drop image in the log file you sent.

When an image (CR2 or JPG) is dropped in the image area the log file logs should show this line, even before attempting the load the image.  The lack of this entry indicates you sent the wrong log file.

2021-02-22 12:00:19,757 [26] INFO  - Loading 1 drag/drop image(s)...

 

[Thepuckster]

I wonder if that's the root of my problem. None of my log files have that line - or anything like it- in them. Does this perhaps indicate what Rick mentioned and that the problem is in my computer. Normally BYEOS works fine in use and otherwise I have no trouble sliding any of my files into new locations

[admin]

Maybe, but I find it odd that the event of a drag/drop image in the image area is not even fired. There is nothing special about this event vs other events.  I'm stumped.

[s3igell]

Does this PC/Laptop have any special provenance??  Was it originally built for Work Usage - maybe a Locked-Down Environment?? Or running within a VM??

Do the selected File Names or Directory Path from which they come have anything special??  Special Characters??  Stored on an External / Network Source??

[Thepuckster]

10 hours ago, admin said:

Maybe, but I find it odd that the event of a drag/drop image in the image area is not even fired. There is nothing special about this event vs other events.  I'm stumped.

It doesn't seem to be a BYEOS event. When I slide the image across the window of file explorer I get the normal ghost image but as soon as it crosses the window's boundary the ghost changes to the 'no entry' symbol which is why I suspect it didn't register in my log file since it wasn't recognised by BYEOS as an event. 

9 hours ago, s3igell said:

Does this PC/Laptop have any special provenance??  Was it originally built for Work Usage - maybe a Locked-Down Environment?? Or running within a VM??

Do the selected File Names or Directory Path from which they come have anything special??  Special Characters??  Stored on an External / Network Source??

Thank you. All good points. The laptop was bought by me directly from Dell and has only been used for normal home use.

I've checked the file names and directory paths and can't see anything amiss. Everything is stored in the computer apart from image files which are stored directly onto an external hard drive

Thank you all for your help and suggestions which have narrowed the problem down to something in my setup.

[admin]

Reinstall in a separate folder and try again.  I'm running out of ideas. 

[astroman133]

Grabbing at straws here, but you might try temporarily disabling any anti-virus software that you are running.

[admin]

1 hour ago, Thepuckster said:

Solved!!

Thank you all. The problem was in my laptop and after digging around in the MS forums found the following solution - it's great to see images in the preview pane now!

Press Windows + R

Type in Regedit

Go to : HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Policies>System

Find the key EnableLUA and change 1 to 0

Press  OK and restart computer

Thanks again.

Wow, this is a first.  Glad you got it to work and thank you for sharing your research/solution.

[astroman133]

Making that change may have had a positive impact on your issue of drag and drop preview of images, but it has much larger ramifications for the security of your PC. 

Making that change may be beneficial in the short term, but I would not suggest leaving it that way. EnableLUA is set to 1 on my PC and I have no trouble with drag-and-drop of image files onto the BYE Preview or Imaging panels. So, something else is going on with your Windows configuration.

What you did was to disable User Account Control.  This basically means that it is trivial for malware to compromise your computer. This is because without UAC, applications do not need your approval when making changes to your system. This simplifies the ability of malware to take complete control of the machine. 

Here is a link that you should read --> https://winbuzzer.com/2021/01/11/how-to-turn-off-or-disable-windows-10-uac-via-control-panel-regedit-or-gpedit-xcxwbt/

Just my 2 cents!

[astroman133]

The following page gives several ways to fix Drag and Drop on Windows 10, including the Registry hack that you found. Perhaps one of the other suggestions will fix your issue without creating the security hole that is caused by turning off UAC.

I suggest that you proceed carefully!

[astroman133]

Sorry, here is the link -> https://thegeekpage.com/drag-and-drop-not-working/

 

[Thepuckster]

Thanks Rick. Your 2 cents could be worth considerably more! 

Further investigation needed I think. Thanks for the warning.

[Thepuckster]

51 minutes ago, astroman133 said:

Sorry, here is the link -> https://thegeekpage.com/drag-and-drop-not-working/

 

Many thanks for that. I think I'll reset what I did first and then set aside some time over the next few days to sort it out safely.

Your help is very much appreciated.