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      iOptron Clearance Sale   11/28/2017

      We have a 10% off all iOptron items in stock.  First come first serve.  Use coupon "ioptron10" on the checkout page.  Coupon valid until December 31st 2017.  We reserve the right to cancel this promotion without notice or to cancel orders if an item is sold out. No rain check.

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  3. Version Change??

    Hi Ryan, The short answer is no, they are sold as separate product. However, what I have done in the past is to let the premium go for the price of the classic edition. This is a 30% off. Send me an email to support@otelescope.com and I'll send you a store coupon to use if you are interested. Regards,
  4. Version Change??

    Hi there, I recently purchased and downloaded the Backyard EOS software. I was always a Nikon shooter but wanted to switch to Canon for astrophotograghy. After using the Canon I have decided to stick with my Nikon. I wanted to know if I could exchange my EOS software licence for the Nikon one. Thanks and look forward to hearing from you. Ryan Beaudin
  5. grant.buffett

    Many thanks! Grant
  6. Last week
  7. BillChamberlain19

    Which camera? Does the camera support LiveView viewing on the LCD screen?
  8. BillChamberlain19

    Send me the log file.
  9. upgrade

    Go to the Backyard EOS product page in the Store. Scroll down a bit and click on the Upgrade tab. Then select the upgrade path from your current version to the 3.1 version that you want. Basically you use part of your current BYE 3.0 license as a coupon code for a 3.1 license.
  10. upgrade

    Hi Joe, please read your email, I have already replied on December 4th and again just now.
  11. upgrade

    I am attempting to activate the free upgrade to Backard EOS 3.1 from my earlier version which I understand is free. I downloaded the version 3.1 but the trial period has expired. How do I obtain the license key for this latest version? Thanks for your help.
  12. BillChamberlain19

    BYE v:3.1.16. Windows 10 My camera disconnects when I click on 'Frame and Focus' It will reconnect when connect is pressed but then the same thing happens repeatedly. I didn't have this problem with an earlier version.
  13. Low Battery Alarm

    The Default is for the Battery Warning to be OFF. This is because several of the Canon and Nikon DSLRs don't have Battery Status Update support in the SDK, and because most 3rd-party Batteries lack the proper (proprietary) Chip that the Camera expects in order to communicate Battery Status.
  14. usb-nSTEP compatible?

    ok, thanks.
  15. Problems with BYE 3.1.16

    Thank you for your time. I'll try that.
  16. Problems with BYE 3.1.16

    First, please follow the procedure in this How To post when submitting log files in the future. In the first log file (from 12/8) I see 2 errors. The first error is that your designated download directory does not exist. This folder must exist and be accessible to BYE for reading and writing. The specific message was: "Could not find a part of the path 'F:\Astro\Unprocessed" The second error was some kind of communication error: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. This could be an issue with how you have exposed the Mac's USB ports to Windows, but this is just a guess. In the second log file ( from 12/10) I see an error The error is that the camera is not in Manual shooting mode. I also saw that the camera apparently initiated a Shutdown. Did you power off the camera when it was still connected to BYE? You might also want to try the Canon215 SDK/drivers at connect time and see if it makes a difference. Your camera is supported by both the Canon and Canon215 SDK releases.
  17. Problems with BYE 3.1.16

    I'm looking at the files and I don't see anything that indicates a freeze. What I do see is that you go into live view and you keep live live going for about 1/2 hour. This will cause the camera to shutdown to prevent it from overheating and I suspect this is what you are seeing. Regards,
  18. Problems with BYE 3.1.16

    Apologies for the delay in replying. I am using a Canon EOS 550D attached to a MacBook running Windows 7, via an active hub (three USB cables into two ports won't go!) I attach the logfile for an imaging session on 8 December when I was using BYE 3.1.2 and the program froze after the first session. As this is possibly a hub/cable issue, I deleted 3.1.2, downloaded 3.1.16, and did a dummy run on 10 December, (running BYE and camera indoors, on frame and focus, no telescope) using a new USB cable, no hub, camera attached directly to laptop port), and again it froze after a while. The logfile for 10 December also attached. I would be grateful if you could have a look and give me your thoughts. logfile-[20171208-17h00m22s770]-[3972]-2017-12-08.txt logfile-[20171210-08h53m12s172]-[3152]-2017-12-10.txt
  19. Low Battery Alarm

    BYN does not try to estimate the life of the laptop battery. It gets the battery status from the camera and displays it in the Camera Information Center. I am not a Nikon user, so I don't know when the value updates but a value of -1% effectively disables BYN's ability to warn you when the battery is about to die.
  20. Low Battery Alarm

    I notice the default setting for the low battery alarm is set to -1 seconds. Silly question, but does this pertain to the life left in your camera battery or the life left on your laptop battery. And what setting do your recommend or do you use.
  21. usb-nSTEP compatible?

    BYE/BYN do not automatically focus a telescope. If you have a computerized focuser with an ASCOM driver installed (and the ASCOM Platform) then the Premium version of BYE/BYN will be able to change the focuser position per your commands. It is not automatic, but it is hands-off.
  22. usb-nSTEP compatible?

    Hi, Is Backyard Nikon compatible with the autofocus system sold by usb-NStep? thanks
  23. Nikon D850

    I'll download it and I'll try to make it work this weekend. Thanks for the heads up.
  24. Nikon D850

    I believe that it was released a few weeks ago...Thanks!
  25. Nikon D850

    Do I see the D850 SDK now on the list?
  26. Need to retrieve key and reload software

    Okay, send me an email to support@otelescope.com and we'll take it from there.
  27. Need to retrieve key and reload software

    No, I recently purchased BackyardNikon for camera2 but have used BYEOS on camera1 for several years, until corrupted few weeks back. Only the newer purchase shows in my account. Don't know why EOS is not there but that purchase was early 2014 timeframe.
  28. Canon 200D

    I confirmed that BYE 3.1.16 includes the 3.6.1 version of the Canon SDK which supports the 200D. I downloaded the latest SDK as of this date (12/6/2017) and compared the SDK against the DLL that is distributed with BYE. They are the same. If you are the owner of a 200D follow Guylain's instructions above to provide him the numbers that allow him to support the 200D in BYE. The camera is also called the SL2 and Kiss X9. Typically he provides a beta version of BYE for a owners of the newly supported cameras to test with before releasing the final version. This has already been done for the 6D Mk II and it is now listed in the supported cameras list.
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