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mtenboer

Problem with pre-release 3.1.18 and Canon 250D SL3

Question

I understand that the Canon SL3 is not yet supported, but I saw a post in July about supporting the SL3 in pre-release version 3.1.18.  When I test the camera with that version,  it connects properly  but when I click the Frame and Focus button the camera LCD shows an error message and BYE locks up.  The message is "Error 70   An error prevented shooting.  Turn the camera off and on again or re-install the battery"  Turning the camera off and on has no effect.  I have to reinstall the battery to reset it.    Please advise if I am doing something wrong or if I can provide more information.

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It is brand new camera and I have not used it very much yet, but I have not had the error happen except when using BYE to access it with the computer.   It happens when BYE accesses live view.  The Canon EOS Utility does not cause the error when it accesses live view.  Cannon customer support said that since the problem does not occur in EOS Utility or when I use the camera otherwise, that they consider it a problem with the software.   Are you aware of other SL3 owners who are using BYE without this problem ?

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Oh yeah, I remember that thread.  Thank you for pointing it out.

From that previous thread, I was able to conclude that this issue it related to the 5x zoom rectangle property.  The only way to maybe fix this without having a 250D on hand for proper testing would be to disable/deactivate the 5x zoom capability in BYE for this model.  I will try to see if this can be done without risking breaking it for other models.  If I find I can quickly disable the 5x zoom for the 250D I will release a new RC next week with that change.  If I find it puts at risk other models I will have to put this on ice until I get a loaner 250D to test and fix first hand.

Regards,

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Hi, 

I just finished uploading RC12 in the pre-release section.  I made a small change when initializing live view and I'm hoping this may make a difference.  5X zoom may or may not work from this model.

Try it and keep us posted please.

Regards,

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