BYE gets stuck on "downloading" when using Frame & Focus

[JWMesnard]

BYE works perfectly when in Imaging mode - it can capure and save images to my PC.

But when I try to "Snap Image" in Frame & Focus mode the progress wheel gets stuck on "downloading". Pressing "Abort" does nothing and I have to unplug the camera to be able to use BYE again.

I'm running BYE 3.2.2 Trial

Canon EOS M50 (Mk I)

Windows 10

This seems to be the exact same issue another user had in this thread: 

 

The reply to that thread says it was fixed in update 3.1.13 but I'm having this issue in 3.2.2

 

Any help would be greatly appreciated!

Cheers

[astroman133]

This could be a similar bug as was fixed 3 yrs ago, but with a different camera model.

If not, I wonder if your anti-virus software could be interfering with the snap image download. The only real difference between a Snap Image and an Imaging Image is that Snap Images are JPGs and Imaging images are typically RAW (CR2 or CR3).

One easy thing to try is to set up your laptop and camera at the kitchen table and temporarily disable your anti-virus software. Then try to re-create your issue.

If that doesn't change what you are seeing then you may need to wait for Guylain to get involved.

[admin]

No way the issues can be the same, that was almost 5 years ago, and you have an entirely different camera, and the M50 is mirrorless.... entirely different beast.

 

Send me the log file.

 

 

 

 

[JWMesnard]

21 hours ago, astroman133 said:

This could be a similar bug as was fixed 3 yrs ago, but with a different camera model.

If not, I wonder if your anti-virus software could be interfering with the snap image download. The only real difference between a Snap Image and an Imaging Image is that Snap Images are JPGs and Imaging images are typically RAW (CR2 or CR3).

One easy thing to try is to set up your laptop and camera at the kitchen table and temporarily disable your anti-virus software. Then try to re-create your issue.

If that doesn't change what you are seeing then you may need to wait for Guylain to get involved.

It was the anti-virus! Thanks so much, I should have thought to try that.

[s3igell]

Perhaps you can post which Anti-Virus program was at issue.  And whether your solution was 1) to White-List BYE within the AV program; 2) switch to a different AV program; or 3) disabled AV program on your Image Capture PC (probably the worse of 3 outcomes).

(As this is becoming a common issue, we can help future visitors with more depth of solutions...)

 

[JWMesnard]

On 3/11/2022 at 1:04 PM, s3igell said:

Perhaps you can post which Anti-Virus program was at issue.  And whether your solution was 1) to White-List BYE within the AV program; 2) switch to a different AV program; or 3) disabled AV program on your Image Capture PC (probably the worse of 3 outcomes).

(As this is becoming a common issue, we can help future visitors with more depth of solutions...)

 

Yep, no worries.

 

I'm using Avast Free Antivirus, and I found that white-listing BYE in both "Exceptions" and "Blocked & Allowed Apps" solved the issue.

Thanks again to those who helped