MTP USB

[eddie@pavlu.net]

Hello -  I think this message may be for Guylain.  I just got finished watching your 2014 2hr 40min demo on YouTube.  Amazing SW.  I plan to make a premium edition purchase.  However first I have an issue that I am hopping you may be able to help me with.  I have 3 Canon cameras.  (1) An unmodified T2i, (2) a Gary Honis Full Spectrum Mod. T5i, and (3) a brand new EOS Ra.  I have 2 windows 10 notebooks.  A Lenovo that is about 1 year old and a Dell that is brand new.  When I connect any of the 3 cameras to the older Lenovo the EOS utility recognizes each camera in the device manager by name (e.g. T5i, Ra).  Noting that the Ra launches the newer EOS 3 utility and the older cameras launch the EOS 2 utility.  All is good.  However with my new Dell notebook, all is good with the T2i and T5i, however when I connect the Ra, the computer recognizes a device in the device manager, however it is listed as a “MTP USB Device”, and is not recognized by the EOS utility, so I expect there would be a similar issue with Backyard EOS until I resolve this issue.  I called Canon and after an hour they gave up and said since the camera works on my Lenovo it’s not a camera problem, call Microsoft.  I called Microsoft and after 2 hours they said since the driver from the Lenovo (which recognizes the camera) and the driver that is installed on my new Dell appearing as the “MTP UDB Device” appears to be the same, it’s mot a windows problem, it's a dell problem.  So I called Dell and after almost 2 hours they gave up and said to call Canon … bet you’ve heard this story before.  I’m happy to make the $50 purchase before you are willing to spend time to possible help me.  FYI – I’m traveling until Friday evening so I would not be able to try and ideas before then.  I think I’m at the point of “help me obi wan Kenobi, you’re my only hope”. 

[admin]

Did you install the Ra software on your new laptop?

[astroman133]

MTP stands for Media Transfer Protocol. That would seem to mean that Windows thinks that you want to download images from the camera's memory card.

When you first connected the camera to the PC Windows may have shown you a window that asks you to "Select what you want to do with this device". One of the answers is Take No Action. This is what you need to choose.

I connected my T5i to my PC and said that I wanted to "Transfer files to the PC". Windows then treats the camera's SD card like a thumb drive. When I disconnected and reconnected the camera, It no longer asked me what I want to do but automatically treated the camera like a thumb drive. This prevented BYE from connecting.

I opened the Windows Device Manager and found the camera in the list of Portable Devices. I right-clicked on the camera and selected "Uninstall device". I then unplugged the USB cable to the camera, waited a few seconds and p;lugged it back in. When the notification was displayed I selected Take No Action at the bottom of the list and BYE was able to connect.

I hope this helps.

[eddie@pavlu.net]

Hello - yes I installed the latest Canon EOS utility SW on both notebooks.  The very same Canon SW is on both notebooks.  I did choose "take no action" when the canon is connected.  I did try to uninstall the "MTP device" and reinstall.  I did check for an updated driver, and it says it is the latest driver.  It's like the Dell doesn't think the right device is connected.  Each time I made changes I disconnected the USB cable and even rebooted.  I suspect Backyard EOS will not work until I fix this.  

[astroman133]

If you can get the EOS Utility to work then BYE should work. However, both apps cannot be connected at the same time, so you need to be sure that the EOS Utility is not connected when you try to connect BYE.

Good Luck.

[eddie@pavlu.net]

Yes - thanks I know that I can't use both aps at the same time.  I just want to get my Dell computer to recognize my Ra correctly so I can use BYE

[s3igell]

14 hours ago, eddie@pavlu.net said:

I did choose "take no action" when the canon is connected.  I did try to uninstall the "MTP device" and reinstall.  I did check for an updated driver, and it says it is the latest driver. 

1)  Perform a Factory Reset on your Ra before reconnecting it after uninstalling MTP Device on the Dell.  You don't want the Ra to be in a mode that "assumes" MTP Transfers.

2) You might try the same with the SD Card(s) removed from the Ra - don't give the Dell any hint that it should default to MTP Transfers.