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Bulb not working with 350D / XT


mikewayne3

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Ensure that you have the Canon EOS Drivers installed - comes on the Disk with EOS Utility and loads with EOS Utility.

 

You don't want EOS Utility to be running while you are running BYE.  

However, EOS Utility is the best tool to test whether any Issue is related to BYE or rather to the Camera or USB Cables or Hubs (so you will want it Installed but not configured to "Load-on-Startup" nor "Load-when-Camera-Detected").

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You have to actually do a Battery-Pull on the Camera in order to clear most any truly Locked-Up Camera...

(Has nothing to do with the Laptop or the USB...  The Camera has its own internal Processor that sometimes doesn't "Reboot" by doing a simple Power Cycle...)

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He's what happened

2 weeks ago I got a bug in this computer nothing I tried would get it out so I got with the person who helped set it up and we wipped the HD and reinstalled all the SW.  it took a wile to get EOS Uitility downloaded correctly but I managed it today

now as before I hook up the camera EOS Utility opens I close it and then open BYEOS everything seems fine till I try to image the shutter doesn't trip and the dial in the upper right corner just spins

I've tried both my cameras but it's the same thing

I don't know what  alse to try

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Hi Mike,

 

I get what you are trying to say... what I need is to identify if the root cause is BYE or the camera.

 

The simple test of trying BULB with EOS Utility will confirm if the issue is BYE or the camera.  It is a simple test to rule out potential culprit so we get to the real root cause.

 

Regards,

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Hi Mike,

 

Thanks for running the test.  The camera appears fine then.

 

Can you send me the BYE log files, they might reveal for error message and that can help troubleshooting this issue.

 

The log files are in "My Pictures\BackyardTEMP\logs".

 

Send them to support@otelescope.com.

 

Regards,

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Hi Mike,

 

Thanks for the log file.... but the log file indicates that you are using a Canon Rebel XT / 350D.

 

That model DOES not support BULB over USB and it will never work and it never did... unless you have a serial cable as well.

 

Do you have a serial cable and did you configure it properly in both Windows and BYE?  Without the serial cable that model is not capable of doing bulb.

 

You also indicated that EOS Utility did work in BULB with that camera.  That is not possible either, it is a physical limitation of that camera.

 

IS it possible that you have another camera and that you are using the 350D instead of another model that does indeed support BULB over USB?

 

Keep me posted please.

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Doh! It is a DIGIC II camera.

 

Look at the Camera Support Grid for BYE, in the Store portion of the web site. For the 350D it says that in addition to the USB cable you need a serial cable to connect the remote shutter port on the camera to a serial (or USB via an adapter) port on the PC to support BULB shooting.

 

We (the experienced users in the community) should have caught that sooner. It would have saved you some frustration.

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I want to start off thanking for trying to help

Guyroch, I love BYEOS I’ve been using it for a while (more than a year)

I wiped the drive

Reinstalled the OS

Reinstalled all of my SW

I’ve tried both my 350D’s

And YES I have and use a USB/serial cable and as part of my reinstalling everything I also installed all the drivers

that’s why I’m scratching my head about this

 

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yep, that is a likely cause.

 

Run a simple test...

 

1) turn your camera ON

2) connect your serial cable to the computer and camera

3) reboot your computer with the camera still on and connected to the computer with the serial cable.

4) when windows reboots ts goes through a series of tests, some of those tests include opening all serial ports.  If your cable is functional you should hear the shutter going off once or twice.

 

If the shutter does not go off during the computer reboot sequence there is something wrong with your cable/configuration/driver.

 

Regards,

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