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Did Backyard EOS just fry my brand new Canon 90D?


jakimo
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Just now, jakimo said:

hi, I Installed the trial version of Backyard for EOS today. Looked at it for a few minutes, connected my brand new 90D successfully and the camera just went dead... Any ideas? Anybody had that kind of experience?

To be more precise, I run Backyard on Windows 10 (64 bits) without compatibility adjustments, seems to be ok. But my Canon camera is absolutely deceased, and will have to go back for repair. Had it for one week... And of course the battery is not the issue, it's fully charged and working.

Just now, jakimo said:

 

Jack

 

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1 hour ago, s3igell said:

In all the years that I've participated in the BYE/BYN Forums, there has NEVER been a case where BYE/BYN has Damaged a DSLR.

Please make sure that you try your DSLR Manual's Factory Reset.

Thanks, that's reassuring; but unfortunetaly, there's no factory reset possible on this camera: it refuses to turn on, even after having removed the battery for half a day. It's dead.

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BYE uses the Canon EOS Software Development Kit, a Canon-provided software library, for all communications with the camera. So, while your issue is likely due to infant mortality of the new camera, if it was externally caused, it could not be caused by something that BYE did.

If the camera is brand new and under warranty, it should be replaced by the merchant that you purchased from, not repaired!

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