BYE crashes in planetary mode

[hdoraisamy]

Hi

I was trying to use BYE 3.2.0 (1499) Premium in planetary mode to perform solar imaging to capture an AVI video at ISO 100. However, BYE crashed at least twice today with no error messages in the midst of the session.

My camera is a Canon EOS Rebel T6

How can I retrieve the logs so they can be analyzed for identifying the root cause? This happened a few times in previous daytime imaging sessions. It never happens in regular non-planetary mode.

My laptop runs Windows 10 Release 7 with 16GB RAM with 8 CPUs

Thank you

Hari

[admin]

How long were you in liveview mode?

This looks to me like the camera initiated its auto shutdown sequence due to extended time in liveview. Live view heats up the camera over time and the camera has built-in protection.  This is not a software issue.
 

[astroman133]

The log files are stored under the BackyardTEMP folder location that you set via the Settings dialog window.

As Admin said, the camera will stop LiveView after about 30 minutes, give or take. This could cause BYE to crash because it is not given any notice of the shutdown.

[hdoraisamy]

Just now, astroman133 said:

The log files are stored under the BackyardTEMP folder location that you set via the Settings dialog window.

As Admin said, the camera will stop LiveView after about 30 minutes, give or take. This could cause BYE to crash because it is not given any notice of the shutdown.

Thanks all - I do not think I had live view turned on for 30 minutes. But i did not note the exact time of the shutdown, so I cannot correlate to the exact message I see in the logs (if anything gets captured)

Now that i know where the logs get captured and I have a possible theory, if this happens in my next imaging session, I will pass on the error message and additional details that might help isolate whats going on

[astroman133]

The admins request that you follow the procedure outlined in the following How-To post to submit the entire log file for them to investigate.

How-to submit log files for troubleshooting an issue. - How-to's - O'Telescope

 

[admin]

5 hours ago, hdoraisamy said:

Thanks all - I do not think I had live view turned on for 30 minutes. But i did not note the exact time of the shutdown, so I cannot correlate to the exact message I see in the logs (if anything gets captured)

Now that i know where the logs get captured and I have a possible theory, if this happens in my next imaging session, I will pass on the error message and additional details that might help isolate whats going on

Some model with turn off as fast as 5 to 8 minutes and some may last up to 30 mins.  

If the camera turns off prematurely because of overheating the log file won't show anything.... the camera turned off without any event being fired.

The best way to test this is on your kitchen table... turn live view, and wait.  When BYE freeze.... is the camera live view still ON? I suspect it will not and this will be you absolute confirmation that overheating is the root cause.

Keep us posted.