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How-to submit log files for troubleshooting an issue.


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In some case when reporting issues we may request that you send us the log files. 

These log files are filed with valuable information for us to use and digest when looking into your reported issue.

1) Open Windows explorer and navigate to "My Pictures\BackyardTEMP\logs". This is the default location where the log files are stored. If you have changed this default location your log files will be at that location.

2) Please be selective and send only the log files dated when you had your issue; this will be more efficient and will prevent us from having to go through dozens of unrelated log files.

3) You may want to compress them into a zip file (optional)

4) Send them to support@otelescope.com

5) Please provide a URL link to the conversation/thread you reported your issue.  This will help us associate the log files with your issue.

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