BYE Freezes using with Cannon Rebel EOS T5

[dyemul]

I am new to astro photography. I have downloaded the trial version. Trying to make it work with my Cannon EOS Rebel T05. I cannot get this to work for more than 5 minutes. 

It keeps freezing. I have tried two different cables, reset the camera, restarted the PC several time. It still freezes. My computer is new and definitely not slow. Log file of the latest run is attached. 
Please help. 

logfile-[20200809-19h07m04s575]-[9160]-2020-08-09.txt

[admin]

If it works for x minutes then stops working this is probably due to something going to sleep.

Is you camera set to auto turn off after x minutes?

Is your laptop set to sleep after x minutes

Is your harddrive set to sleep after x minutes?

Is your usb port set to sleep after x minutes?

 

[admin]

The last line is your log file is

Quote

2020-08-09 19:09:23,628 [OnStateEventHandler] INFO  - StateEvent_Shutdown Fired! (inParameter=0)

The camera has imitated a shutdown.  You need to set it to never turn off.

[astroman133]

I saw several "out of memory" errors in your log file. These are not normal and could indicate an issue. There was one of these errors just before the camera shut down.

The last "take picture" command appears unusual.

2020-08-09 19:09:20,477 [8] DEBUG - TAKE PICTURE ::: Shutter(MANUAL) Cable(CameraUSB) Av(f/4.5) Duration(0.0) Iso(1600) Quality(IMAGE_RAW) Mirror(0) SaveTo(PC)

It is a 0.0 second manual exposure. That does not make sense.

I also saw that, in some cases, you were trying to save to the camera's memory card. If this is important you need to upgrade to BYE 3.2.0 as this capability is better supported in the latest version. There are also numerous additional fixes and features in the latest release.

[dyemul]

2 hours ago, admin said:

If it works for x minutes then stops working this is probably due to something going to sleep.

Is you camera set to auto turn off after x minutes?

Is your laptop set to sleep after x minutes

Is your harddrive set to sleep after x minutes?

Is your usb port set to sleep after x minutes?

 

Downloaded the 3.2.0 version. The camera was set to turn off after 30 seconds of inactivity.

I disabled this feature but still had the same result. 

Laptop is set never to sleep. Including hard drive and USB port. There are instances when the software freezes after one image. Less than 30 seconds.  

[admin]

5 minutes ago, dyemul said:

Downloaded the 3.2.0 version. The camera was set to turn off after 30 seconds of inactivity.

I disabled this feature but still had the same result. 

Laptop is set never to sleep. Including hard drive and USB port. There are instances when the software freezes after one image. Less than 30 seconds.  

Send me that 3.2.0 log file.

[dyemul]

3 minutes ago, admin said:

Send me that 3.2.0 log file.

Here is a log file for the latest attempt. Freezes instantly, unable to take even one picture. 

 

logfile-[20200809-22h09m52s702]-[19132]-2020-08-09.txt

[admin]

You get a timeout.  The camera is not providing an image after the exposure and BYE issues an image download timeout....

You are using a lens, is it set to auto focus?  If yes you need to disable this.  Also, try without a lens just to see if it works.

 

2020-08-09 22:11:39,779 [CameraTakePictureOnMessageRecieved] ERROR - Image download timeout, process terminated after 60 seconds
2020-08-09 22:11:39,782 [CameraTakePictureOnMessageRecieved] ERROR -    at BinaryRivers.Common.Model.CameraModelBase.WaitForImageToDownload(Single durationseconds, Boolean isbulb)
   at BinaryRivers.Common.Model.CameraModelCanonBase.WaitForImageToDownload(Single durationseconds, Boolean isbulb)
   at BinaryRivers.Common.Model.CameraModelBase.TakePictureBulb(Single durationseconds, Single mirrorlockseconds, String progresstext)
   at BinaryRivers.Common.Model.CameraModelBase.<>c__DisplayClass79_0.<CameraTakePictureOnMessageRecieved>b__0(Object state)
2020-08-09 22:11:39,788 [CameraTakePictureOnMessageRecieved] INFO  - Timespan 63.500
2020-08-09 22:11:39,797 [CameraTakePictureOnMessageRecieved] INFO  - Imaging session cancelled
2020-08-09 22:11:39,803 [CameraTakePictureOnMessageRecieved] INFO  - Image download timeout, process terminated after 60 seconds
2020-08-09 22:11:39,803 [CameraTakePictureOnMessageRecieved] ERROR - Image download timeout, process terminated after 60 seconds
2020-08-09 22:11:39,803 [CameraTakePictureOnMessageRecieved] ERROR -    at BinaryRivers.Common.Model.CameraModelBase.WaitForImageToDownload(Single durationseconds, Boolean isbulb)
   at BinaryRivers.Common.Model.CameraModelCanonBase.WaitForImageToDownload(Single durationseconds, Boolean isbulb)
 

[dyemul]

11 minutes ago, dyemul said:

Here is a log file for the latest attempt. Freezes instantly, unable to take even one picture. 

 

logfile-[20200809-22h09m52s702]-[19132]-2020-08-09.txt 38.48 kB · 0 downloads

Another observation. I tried to shut down the camera to restart and see this message. Been there last 5 minutes. 

I have removed the SD card from camera. Only saving to PC. 

[admin]

This is a side effect of the camera not providing the image for download (original timeout error).

The only way to reset the camera from this is to remove the battery and try again.   But try without a lens, I want to see if the lens is causing this.

[dyemul]

2 minutes ago, admin said:

This is a side effect of the camera not providing the image for download (original timeout error).

The only way to reset the camera from this is to remove the battery and try again.   But try without a lens, I want to see if the lens is causing this.

I was able to reset the camera by removing the battery. I had done this earlier today as well. 

I was using Lens with AF. I disable AF, same result. Also tried without the lens. Still had the same result. 

logfile-[20200809-22h50m46s139]-[20780]-2020-08-09.txt

[admin]

I'm running out of ideas, the camera is not providing the image. 

You get an internal camera error. 

Try with only raw image, you current have it set for both raw and jpg.  You can change this in the app steering window. 

 

[dyemul]

Just now, admin said:

I'm running out of ideas, the camera is not providing the image. 

You get an internal camera error. 

Try with only raw image, you current have it set for both raw and jpg.  You can change this in the app steering window. 

 

Thanks. I am not sure what is going on either. I have tried to save just RAW images earlier today. Still had the same problem. 

LOL, and my trial license just expired. Not sure where to go from here. Appreciate your help. 

[astroman133]

Are you using Exposure Bracketing? If so, you need to disable it.

I would also suggest RAW only, not RAW + JPG, at least for testing purposes.

[admin]

9 hours ago, dyemul said:

Thanks. I am not sure what is going on either. I have tried to save just RAW images earlier today. Still had the same problem. 

LOL, and my trial license just expired. Not sure where to go from here. Appreciate your help. 

Trial expired?  It's only 1 week old.... your key shows as active on the server.  Can you confirm you get an expired message?

[astroman133]

Another thought is to temporarily disable your anti-virus software or whitelist BYE. Anti-virus protection could be preventing the image download.

 

[dyemul]

4 hours ago, admin said:

Trial expired?  It's only 1 week old.... your key shows as active on the server.  Can you confirm you get an expired message?

Definitely seems like the license has expired. 

[admin]

Go ahead and add it again in your cart for a 2nd key.  

[dyemul]

45 minutes ago, admin said:

Go ahead and add it again in your cart for a 2nd key.  

I tried and got this error message. 

[admin]

7 minutes ago, dyemul said:

I tried and got this error message. 

Try again, I messed up the first time... should work now.

[dyemul]

26 minutes ago, admin said:

Try again, I messed up the first time... should work now.

I was able to reactivate. Thanks.

Okay Just tried your suggestions. Made sue that AEB is turned off. Manual Mode, Buld Setting, Raw format, No Lens attached. Same out put. Froze after 2 shots and I see 1 image in Que. Including the screen shot and log file. 

Thanks for your help.  

logfile-[20200810-13h15m02s073]-[22960]-2020-08-10.txt

[admin]

Well, the .CR2 image provided by the camera is invalid according to the log file and BYE use strictly the Canon SDK to load .cr2 image.  To confirm this, try JPG only report your findings.

 

2020-08-10 13:16:38,268 [ProcessCapture(Normal)] INFO  - Loading image with CanonEdsImageProvider: C:\Users\100005142\Pictures\BackyardTEMP\Download\IMG_0003.CR2
2020-08-10 13:16:38,402 [Main] ERROR - Out of memory.
2020-08-10 13:16:38,402 [Main] ERROR -    at System.Drawing.Graphics.CheckErrorStatus(Int32 status)
   at System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y)
   at BinaryRivers.Controls.ABase.PictureBoxPlus.PictureBoxZoomPaint(Object sender, PaintEventArgs e)
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - External component has thrown an exception.
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR -    at BinaryRivers.Camera.Canon.EDSDKLib.EDSDK.EdsGetImage(IntPtr inImageRef, EdsImageSource inImageSource, EdsTargetImageType inImageType, EdsRect inSrcRect, EdsSize inDstSize, IntPtr outStreamRef)
   at BinaryRivers.Camera.Canon.EDSDKLib.EdsImage.GetImage(EdsImageSource inImageSource, EdsTargetImageType inImageType, Rectangle inSrcRect, Size inDstSize, EdsStream stream)
   at BinaryRivers.Camera.Canon.EdsImageProvider.GetEdsImageEmbeddedJpg(String path, EdsImageSource source, Bitmap& bmp)
   at BinaryRivers.Camera.Canon.EdsImageProvider.LoadImage(FileInfo file, Boolean embeddedJpg)
   at BinaryRivers.Camera.Canon.EdsImageProvider.Load(String fullname, Boolean embeddedJpg)
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - Unable to load image file error
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - 
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - IMG_0003.CR2
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - 
2020-08-10 13:16:38,494 [ProcessCapture(Normal)] ERROR - Cannot perform runtime binding on a null reference
2020-08-10 13:16:38,494 [ProcessCapture(Normal)] ERROR -    at CallSite.Target(Closure , CallSite , Object )
   at System.Dynamic.UpdateDelegates.UpdateAndExecute1[T0,TRet](CallSite site, T0 arg0)
   at CallSite.Target(Closure , CallSite , Object )
   at OTelescope.BackgroundWorker.Tasks.Image.ProcessCapture.Execute()
2020-08-10 13:16:38,494 [ExifRead(Normal)] INFO  - C:\Users\100005142\Pictures\BackyardTEMP\Download\IMG_0003.CR2
2020-08-10 13:16:38,495 [ExifRead(Normal)] INFO  - ExifRead C:\Users\100005142\Pictures\BackyardTEMP\Download\IMG_0003.CR2
2020-08-10 13:16:38,603 [Main] ERROR - Out of memory.
2020-08-10 13:16:38,603 [Main] ERROR -    at System.Drawing.Graphics.CheckErrorStatus(Int32 status)
   at System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y)
   at BinaryRivers.Controls.ABase.PictureBoxPlus.PictureBoxZoomPaint(Object sender, PaintEventArgs e)
2020-08-10 13:16:38,828 [Main] INFO  - -----------------------------------
2020-08-10 13:16:38,828 [Main] INFO  - Application state changed: 'ImageCapture'

 

[dyemul]

23 minutes ago, admin said:

Well, the .CR2 image provided by the camera is invalid according to the log file and BYE use strictly the Canon SDK to load .cr2 image.  To confirm this, try JPG only report your findings.

 

2020-08-10 13:16:38,268 [ProcessCapture(Normal)] INFO  - Loading image with CanonEdsImageProvider: C:\Users\100005142\Pictures\BackyardTEMP\Download\IMG_0003.CR2
2020-08-10 13:16:38,402 [Main] ERROR - Out of memory.
2020-08-10 13:16:38,402 [Main] ERROR -    at System.Drawing.Graphics.CheckErrorStatus(Int32 status)
   at System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y)
   at BinaryRivers.Controls.ABase.PictureBoxPlus.PictureBoxZoomPaint(Object sender, PaintEventArgs e)
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - External component has thrown an exception.
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR -    at BinaryRivers.Camera.Canon.EDSDKLib.EDSDK.EdsGetImage(IntPtr inImageRef, EdsImageSource inImageSource, EdsTargetImageType inImageType, EdsRect inSrcRect, EdsSize inDstSize, IntPtr outStreamRef)
   at BinaryRivers.Camera.Canon.EDSDKLib.EdsImage.GetImage(EdsImageSource inImageSource, EdsTargetImageType inImageType, Rectangle inSrcRect, Size inDstSize, EdsStream stream)
   at BinaryRivers.Camera.Canon.EdsImageProvider.GetEdsImageEmbeddedJpg(String path, EdsImageSource source, Bitmap& bmp)
   at BinaryRivers.Camera.Canon.EdsImageProvider.LoadImage(FileInfo file, Boolean embeddedJpg)
   at BinaryRivers.Camera.Canon.EdsImageProvider.Load(String fullname, Boolean embeddedJpg)
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - Unable to load image file error
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - 
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - IMG_0003.CR2
2020-08-10 13:16:38,489 [ProcessCapture(Normal)] ERROR - 
2020-08-10 13:16:38,494 [ProcessCapture(Normal)] ERROR - Cannot perform runtime binding on a null reference
2020-08-10 13:16:38,494 [ProcessCapture(Normal)] ERROR -    at CallSite.Target(Closure , CallSite , Object )
   at System.Dynamic.UpdateDelegates.UpdateAndExecute1[T0,TRet](CallSite site, T0 arg0)
   at CallSite.Target(Closure , CallSite , Object )
   at OTelescope.BackgroundWorker.Tasks.Image.ProcessCapture.Execute()
2020-08-10 13:16:38,494 [ExifRead(Normal)] INFO  - C:\Users\100005142\Pictures\BackyardTEMP\Download\IMG_0003.CR2
2020-08-10 13:16:38,495 [ExifRead(Normal)] INFO  - ExifRead C:\Users\100005142\Pictures\BackyardTEMP\Download\IMG_0003.CR2
2020-08-10 13:16:38,603 [Main] ERROR - Out of memory.
2020-08-10 13:16:38,603 [Main] ERROR -    at System.Drawing.Graphics.CheckErrorStatus(Int32 status)
   at System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y)
   at BinaryRivers.Controls.ABase.PictureBoxPlus.PictureBoxZoomPaint(Object sender, PaintEventArgs e)
2020-08-10 13:16:38,828 [Main] INFO  - -----------------------------------
2020-08-10 13:16:38,828 [Main] INFO  - Application state changed: 'ImageCapture'

 

Here is the log file with Jpg only set up. Same result. 

logfile-[20200810-13h49m45s054]-[19996]-2020-08-10.txt

[admin]

I'm out of ideas, the image provided by the camera SDK seems incomplete.

Can you view the JPG in Windows?

[dyemul]

39 minutes ago, admin said:

I'm out of ideas, the image provided by the camera SDK seems incomplete.

Can you view the JPG in Windows?

Same here. I have attached the latest log file. jpg image that I can view on windows. 

Interesting part this time was that I took two pictures. Both showed up the pictures folder. I was encouraged, no picture in queue at this time, went to try again and it was frozen. Which has not happened before (i think), most of the time it has been during download of image. Saving jpg only.

logfile-[20200810-14h39m26s592]-[22308]-2020-08-10.txt

[admin]

Here is a weird request.  Download and try BYE 3.1.16.

[dyemul]

22 minutes ago, admin said:

Here is a weird request.  Download and try BYE 3.1.16.

Ok here is what I got. 

Trial 1: Rev 3.1.16. Raw Image format. I took about 10 pictures before it froze up. But an interesting thing I observed is that the preview window had loaded only 8 pictures. Then when I went to take the 11th picture. Everything froze up. I have included log file and preview window. 

Trail 2: Rev 3.1.16. JPG only image format. This time was was able to take considerably more number of pictures. Roughly 30. Seemed to go going very well. Longest it has ever worked. Then after taking a bunch of pictures I switched to the Frame & Focus mode and it froze up again. Turned of camera, restarted, tried to connect again and it was still frozen. But again interestingly, the preview window had loaded only 10 pictures and they were not the latest 10 I had taken. I am not sure if this has anything to do with anything. I have included log files for both runs. 

[dyemul]

Just now, dyemul said:

Ok here is what I got. 

Trial 1: Rev 3.1.16. Raw Image format. I took about 10 pictures before it froze up. But an interesting thing I observed is that the preview window had loaded only 8 pictures. Then when I went to take the 11th picture. Everything froze up. I have included log file and preview window. 

Trail 2: Rev 3.1.16. JPG only image format. This time was was able to take considerably more number of pictures. Roughly 30. Seemed to go going very well. Longest it has ever worked. Then after taking a bunch of pictures I switched to the Frame & Focus mode and it froze up again. Turned of camera, restarted, tried to connect again and it was still frozen. But again interestingly, the preview window had loaded only 10 pictures and they were not the latest 10 I had taken. I am not sure if this has anything to do with anything. I have included log files for both runs. 

 

logfile-[20200810-15h05m33s752]-[1264]-2020-08-10.txt logfile-[20200810-15h10m21s812]-[27636]-2020-08-10.zip

[astroman133]

What is your computer? What version of Windows?

[dyemul]

27 minutes ago, astroman133 said:

What is your computer? What version of Windows?

HP ZBook. Windows 10 Enterprise. 

 

[astroman133]

dyemul,

Your post above doesn't make sense. The screenshot of BYE and the two attached log files are for BYE 3.1.18, but it appears that you thought that you were running BYE 3.1.16. What gives?