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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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astroman133

Enhance visibility of camera support grids

Question

It seems that people are routinely (at least every month) unable to find the information about which camera models are supported by BYE and BYN and to explain the possible reasons why a particular model is not listed. This causes a bad experience when they assume, without further research, that their camera is supported when in fact it is not, or that they only need a single cable and their camera requires a DSUSB cable for Bulb exposures along with the regular USB cable..

Perhaps the site navigation in the Store could benefit from more prominent placement of the Camera Support Grid for each of the products. It could boldly state that not all camera models are supported by the product and the reasons why. It could also boldly state that some cameras need 2 cables while most need only 1 cable and describe how to read the Grid to determine the cabling requirements.

One way to make the support grid more visible is to display it on a page of its own that the user must navigate through to get to the product order page and get the user to agree that they have read and understand the page contents as related to their camera model. If they are unsure of the requirements for their camera they could be directed to the Support area to seek clarification. Another option could display the camera models in a dropdown list, instead of the entire grid, which brings up the support info in a separate panel that the user can read and dismiss.

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