Screen Clears

[krphotogs]

So, i have a strange problem happening. I connect a D500 and all is fine, then I click on frame and focus and - randomly - the preview window and the panels on the right (sorry forget name of them) are all blank, empty. Clicking on frame and focus, and all looks normal, clicking again and the correct screens are showing.

This is running on a Windows 10 system.

Not critical, but just irritating - anyone seen similar?

Kevin

[admin]

Ummm... do you have a print screen?  It's difficult to imagine the real issue without a print screen.

[krphotogs]

4 hours ago, admin said:

Ummm... do you have a print screen?  It's difficult to imagine the real issue without a print screen.

Yeah... right after I posted that I thought a picture might help. If I wait for the weather to clear here it may be a while, but I will try to reproduce it.

Kevin

[astroman133]

You should not need to be outside to re-create the issue.

Also you should state what version of BYN you are using and upgrade to the latest, if not already there.

The Preview screen should switch to the Imaging screen when you connect. So are you saying that when you switch from Imaging to F&F that the F&F screen is not fully populated?

[krphotogs]

Ok, just realized I was on 2.0.6 (I normally update everything in the spring) - so did it now. I tried a few times and nothing, but the jpeg attached is how it looks when it occurs. However, the screen is grey and not white

Kevin

[admin]

Weird, doesn't really make any sense.  Never seen this before.

Do you have another computer to try on?  Try to use the exact same steps and see if it works or if you get the same white screen.

Keep us posted, 

[krphotogs]

3 minutes ago, admin said:

Weird, doesn't really make any sense.  Never seen this before.

Do you have another computer to try on?  Try to use the exact same steps and see if it works or if you get the same white screen.

Keep us posted, 

No no no, you misunderstood me. When it happens the white shows what is empty (I took a screen shot and blanked it out to simulate what happens). When I see it, It is grey not white. When I turn F/F off everything comes back. Typically the next time I go into frame and focus it works. I will hook everything up in my observatory over the weekend and try to replicate. Sorry for the c9nfusion, I was only trying to show what was blanked out.

Kevin

[admin]

Even the controls to the right turns white?  Or just the image area?

Could it simply that your image is over exposed?  When this happens, block the lens/telescope.  Does it remains white?

[krphotogs]

1 minute ago, admin said:

Even the controls to the right turns white?  Or just the image area?

Could it simply that your image is over exposed?  When this happens, block the lens/telescope.  Does it remains white?

Everything that is white is greyed out. The only thing visible is the top row. I wait a bit, then click F/F to turn it off and all the dis0lays return to normal. Going back into F/F normally works. It is randomn and I have never seen it happen twice in a row.

kevin

[admin]

Almost seems like a Windows GDI+ rendering issue, I have no clue what could be causing this

 

[krphotogs]

My initial thought was a memory issue, but there are no errors reported that I saw. When I have seen it I am running Stary Nights, phd2 and BYN as well as misc drivers like ascom.

Kevin

[astroman133]

So after upgrading you said "I tried a few times and nothing". Does that mean that with the latest version of BYN you are not able to re-create your problem, or does "and nothing" mean that you still see nothing?

 

[krphotogs]

36 minutes ago, astroman133 said:

So after upgrading you said "I tried a few times and nothing". Does that mean that with the latest version of BYN you are not able to re-create your problem, or does "and nothing" mean that you still see nothing?

 

No, I tried a few times before upgrading. But, it is intermittent so not easily reproduced. I will take a screen shot the next time it happens.

[krphotogs]

So, it happened tonight while doing a frame and focus. Clicking on F/F to turn it off, then back on it worked fine. See attached.

Kevin

[admin]

WOW, I'm stumped.  The entire control is not displayed at all.  This makes no sense to me

Is your computer up to date, including the Microsoft .Net 4 ?

 

[krphotogs]

I will check later - but a Windows 10 machine. I will check the .Net version. Anything in the logs help?

It only happened once last night - I was out for about 3 hours - but most of the time capturing images. As I said, this is really random.

Kevin

[admin]

The rendering itself is done by .net so there won't be anything in the log files IMO... but we never know.  

 

[astroman133]

Multiple versions of .NET can be installed side-by-side, so Guylain does not want to know your .NET version, since there are likely to be several. His question was "Is .NET version 4 up to date?"

To answer his question you may need to look at the Windows Update update history. For example, I can see that I installed the 2018-09 Security and Quality Rollup for .NET Framework....(KB4457918) in early December.

[krphotogs]

I just sent them.

And yes, V4 .net

Kevin

[krphotogs]

21 minutes ago, astroman133 said:

Multiple versions of .NET can be installed side-by-side, so Guylain does not want to know your .NET version, since there are likely to be several. His question was "Is .NET version 4 up to date?"

To answer his question you may need to look at the Windows Update update history. For example, I can see that I installed the 2018-09 Security and Quality Rollup for .NET Framework....(KB4457918) in early December.

Hmmm - ok.... I will check and get back to you, but observatory is shutdown and I am gone for a couple days.

Kevin

[krphotogs]

Sorry for the delay in answering.... I did not see any .net updates, but when I ran the Windows Update it said everything was up to date.

Kevin

[admin]

Okay, thanks.  I'm not sure where to go from here

[krphotogs]

10 hours ago, admin said:

Okay, thanks.  I'm not sure where to go from here

Well, this gets a little stranger - the other night all seemed to be working well, then I received this error. Since I was in the middle of a sequence, I let it go and hit continue. It continued on, but spawned another instance of BYN. Maybe a de-install and re-install?

[admin]

Looks likes a hardware/physical connected device.  Just in case, go to Settings and set the weather provider to "none" if its not already set to none.

Do you get this on only this PC?

[krphotogs]

I do not see that option. This is the only PC that I run BYN on - well, the only one I use for imaging.

[admin]

select the "blank" one

[krphotogs]

3 minutes ago, admin said:

select the "blank" one

LOL.... I did not even see that....