D810A Failed Connection

[JBarrie13]

Repeated failure trying to connect D810a to BackyardNikon.  Camera software up to date, downloaded latest BackyardNikon software version (2.0.9), emptied camera card of images, tried two different cables with same result, unable to connect.  Running Windows10 64 bit via VMWare Fusion (latest version) on intel based MacBook Air.   Could this be an issue operating BackyardNikon on Windows 10 with virtual machine?  Other PC software operating without problems with this setup.  Any suggestions? 

[JBarrie13]

Hi Guylain, connected camera successfully on first attempt this evening.  Obviously VMFusion was creating some kind of conflict and not letting Windows see the camera.  Now on to using the software...

[admin]

This is most likely a VM config issue.

Does Windows even see the camera in Device Manager?

[JBarrie13]

Thanks for the prompt response.  No, the camera is not recognized.  "Other device" shows up but a question mark is beside such.  Sounds like a Windows issue, will have do a little research and see if I can find a solution.

[admin]

Keep us posted.

[s3igell]

Search through the BYE and BYN Forums, as there have been other MAC Users who reported similar experiences and worked through them. 

As Guylain indicates, most times that a resolution was reported, it seems that solution involved finding complications in the MAC-to-VM-to-Windows handling of the Virtual and Real USB Ports.

[JBarrie13]

Rather than struggle with Windows through a virtual machine, have deleted windows (and all programs including Backyard Nikon) and reloaded Windows (10 Pro 64 bit) using BootCamp.  Reinstall worked fine and have redownloaded programs including Backyard Nikon.  Enter license key associated with purchase and identifier ( account login name) but get the following message repeatedly - "Additional non-parsable characters are at the end of the string".  Nothing but the license key and Identifier entered, both correctly.  Any suggestions?  

[admin]

11 minutes ago, JBarrie13 said:

Rather than struggle with Windows through a virtual machine, have deleted windows (and all programs including Backyard Nikon) and reloaded Windows (10 Pro 64 bit) using BootCamp.  Reinstall worked fine and have redownloaded programs including Backyard Nikon.  Enter license key associated with purchase and identifier ( account login name) but get the following message repeatedly - "Additional non-parsable characters are at the end of the string".  Nothing but the license key and Identifier entered, both correctly.  Any suggestions?  

You are not entering the key correctly.  Use cut&paste.  This is usually cause by a typo.

 

[JBarrie13]

Rather than struggle with Windows through a virtual machine, have deleted windows (and all programs including Backyard Nikon) and reloaded Windows (10 Pro 64 bit) using BootCamp.  Reinstall worked fine and have redownloaded programs including Backyard Nikon.  Enter license key associated with purchase and identifier ( account login name) but get the following message repeatedly - "Additional non-parsable characters are at the end of the string".  Nothing but the license key and Identifier entered, both correctly.  Any suggestions?  

[JBarrie13]

Thanks Guylain, cut and paste worked.  Now the next step, seeing if the program will recognize my camera with no virtual machine in the way.   For another night though.  Will let you know how things go.  Thanks again for the very prompt response.

[s3igell]

Remember, you can do your BYN Camera Tests while sitting on your Kitchen Table.  No need to wait for or waste a Good Observing Night...

[astroman133]

One other thing that has been discussed numerous times...Be sure that the memory card in the camera is nearly empty. This is because the Nikon SDK tries to index all the images before it connects. This can take several minutes.

[astroman133]

I'm glad that you have solved your connection issue!