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[chasdz]

My thumbnail bar will only show preview shots will show captures. Also does not save captures in correct folder. Bravest them in temp folder as jpegs when shooting raw.

WHATS wrong is me or the software?

[admin]

Try running in admin mode and see if that makes a difference.

[astroman133]

It would be helpful if you provided more information about your software and equipment.

 

For example, are you using BYE or BYN, what version of the software? What version of Windows? What model of camera?

 

Have you verified that you are able to copy files to the folder that you have specified as your "Download Folder"?

[chasdz]

I'm shooting with a Canon T3i, i'm using VM windows 7, backyard ESO premium 3.1 and a MacBook Pro with 1 TB of memory .

I'll be happy to provide more information if you want help I just don't know what it is.

[chasdz]

Yes I verified the download target and it's correct . No I'm not quite sure what admin mode is I don't see that on the program. I was hoping it was something just as simple as to uninstall and reinstall all.

[astroman133]

Windows has a "run as administrator" mode (admin) that runs an application with elevated privileges. If your issue is related to insufficient permissions, running with elevated permissions may succeed.

 

To run BYE "As Administrator" browse to the BYE program folder under Program Files (x86), right-click on BinaryRivers.BackyardEOS.Start.Camera1.exe and select Run As Administrator.

 

The Download folder must exist and BYE must have full access to it. Also, the full path specification of the image file must not exceed the maximum number of characters allowed by Windows. You can test if this is your issue by specifying a shorter folder path, temporarily.

[chasdz]

Well I think you and I'll try that. I'm going to have to get some help I'm a Macintosh guy. This is a new issue though worked fine in the past.

[chasdz]

I did find a workaround it will save them to the camera.

[admin]

I did find a workaround it will save them to the camera.

 

This is not ideal.

 

Did you try running BackyardEOS with administrator rights?  Right click on the BYE icon then select "Run as administrator".

 

[chasdz]

You're correct that's not ideal. I'll give that a try and see if it works thanks for the help and the instructions. If it doesn't work I'll be back.

[chasdz]

Well I figured out how to run his admin now I'm not quite sure how to check the path of I think this might be a little more complicated then we can fix online.

[chasdz]

Let's start with the basic info. I have tried to find help in the forums to no avail.

I'm working with a MacBook Pro running OSX 10.7.5 and running cannon EOS premium with Windows 7 VM . The program work fine until last night.

Problem:

Does not show captured photos on the thumbnail bar or main screen but it does show the preview shots in both locations.

Does not load the raw captured shots in the Backyard EOS folder but does load jpegs in temp folder.

 

What can do to fix this?

Charles Barnard

Chasdz@comcast.net

 

Sent from my iPad

[astroman133]

Charles,

 

Another user created a similar post back in November. Here is a link --> https://www.otelescope.com/index.php?/topic/1937-images-not-copying-to-downloads-folder/#entry12751.

 

Unfortunately, the original poster has not replied.

 

In that thread, I suggested a couple of troubleshooting steps, and also suggested that an analysis of the log file might be revealing.

[admin]

The program work fine until last night.

 

What changed on your computer last night?  Any ideas what that might be?

 

Did you try to reinstalled in a separate folder?

 

Regards, 

[chasdz]

Thanks for the help and the link. Yeah I tried to different cables and I had the same issue. I'll see what I can do about the rest. I'm not very savvy and windows I'm totally a Mac guy.

[chasdz]

Thank you for the link. I've tried to cables that didn't do anything strange thing is it won't load on the camera if I ask you to. When I might do is go back to 3.6.

[astroman133]

Sorry, but I don't understand what you just posted...

 

The current version of BYE is 3.1.8. There has never been a 3.6 version.

 

I would not go back to an older version of BYE. I do not know of anyone else for whom that was a solution.

[chasdz]

Thanks for advice. I'll follow it. I was just brainstorming

[s3igell]

It sounds like the Issue is that you have "lost" Permission to the Folder in which BYE is saving the Final Images (the BYE "Download Folder").

This could be because of your Mac-vs-Win7_VM Permission Settings; you may have inadvertently made a Permissions Change when trying to View Images via your Mac-based Apps.

 

Suggestion:  Through BYE (running as Administrator), change the "Download folder" to a New Folder.

1) Startup your Win7_VM (which is this btw?)

2) Startup BYE by the RunAsAdministrator Right-Click-of-Desktop-Icon (as Guylain showed in Post #9) (no need for connected DSLR, yet)

3) Select "Settings" (Upper-Right area "Gears Icon")

4) Select "Download Folder" (2nd entry in 1st column) by clicking the 3-dots button at Right-End of FolderName

5) Using the Pop-up Dialog, select the Parent Directory of the Current Directory (should be "Pictures" if a standard Win7 Installation)

6) Click the "Make New Folder" button bottom-left of the Pop-up

7) Use a new FolderName - suggestion: "BYE" - type over the highlighted "New Folder" placeholder

8) While in "Settings", simply jot down the Directory/FolderName in the ""BackyardTEMP Folder" setting

9) Click "Save" at the bottom of the "Settings" dialog

10) Now, connect your DSLR (with any Lens attached) via USB Cable, and then "Connect" within BYE (make sure that you've undone any "unusual settings" such as "Save to Camera Only" hinted at earlier in your Thread Posts)

11) Create yourself a small Capture Plan that will take 2-3 Exposures (make sure they are of rather short Exposure Duration - it's brighter in your house than a Night Sky - but no specific settings are required since all we want to do is test whether you can now Capture and Display to the Main Screen area and Thumbnail/Filmstrip area)

12) Execute this Capture Plan (let it progress to completion)

13) Review what is being shown on the Main Screen (don't be concerned if the Images are Over-Exposed - just whether they are Displayed)

14) "Disconnect" your DSLR (Button Upper-Left in BYE)

15) Exit BYE (using the Upper-right-corner "X")

16) Capture the Debug Log Files (as described in this Sticky Thread:  How-To submit Error Log Files)

17) Test the same "Sample Capture Plan" sequence by starting BYE in "normal" fashion by Double-clicking the Desktop Icon then following Steps #10-16

18) Report to this Thread on the Results (if the results were NOT a Success, post the Log Files that you snagged in Both iterations of Step #16 as per those instructions)

 

Good Luck

[chasdz]

Well I think you very much and I will try this i'll put up a post when I finish.

[chasdz]

Well I tried that and everything worked kind of sort of I've got the new file it shows in the settings. But it doesn't work still. I think I'll just buy a PC and not have this aggravation. Thank everyone for all their help.