Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
I have BYE on my husband's Win10 computer. I have now installed Win 10 with Parallels on my Mac Book Pro and want to install BYE there. I have just downloaded the latest version (3.1.8) on that computer. My account shows both a Trial edition and a Premium edition. I am trying to activate the version I just downloaded and neither license key from those purchases will work. And neither will copying and pasting the lengthy code. I have to put it in one character at a time and the characters won't even show until I click somewhere in the entry box and then go back to the first character.
One version just said the code was not valid. The other one (and I don't know which one was) said to download the latest version, which I did. It shows in my Win 10 applications folder with today's date, but when I start that one it won't take either of the activation codes.
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