Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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matthewota
Due to inept and damaging remote tech support from Hewlett Packard and their "computer rescue" partner three days ago my Windows 10 OS was messed up so bad that I Went to to the latest system restore point, which was a day before I installed BackYard EOS.
As a result my BackYard EOS trail icon was gone, and my Canon EOS Remote Control would not work. After three hours of incredibly competent and helpful tech support today from Mark at Cannon, I now have the Cannon remote software running fine. Now I want to use Backyard EOS to image Mars this evening (It is at opposition 22 May 16 at 15:00 hours Pacific time).
Is there a way I can get it to run again by 21 May 16 7:00 hours Pacific time (today)?
If so I appreciate any help.
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