Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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diane_miller
We just got a new Win 10 laptop and I have BYE installed. I have both a Canon 5D Mk III and 7D Mk II which I use with Canon lenses for AP with Helicon Remote (for focusing) and Adobe Lightroom for watching captures (which are done with an intervalometer). I've been using my MacBook Pro for this, and would like to try BYE on the new laptop. (Sure wish it would run on a Mac...)
So, I plug in either camera and a thing comes up in the lower right that properly identifies it. (I assume that is from Win 10?) BYE says the camera is not connected and when I click on Connect in the UL nothing happens. I've tried clicking on the choices for drivers, and again, nothing happens.
They both work just fine on my Mac laptop with the software listed above. Yes, the cameras are turned on.
Suggestions??
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