5x zoom not adhering to where the zoom rectangle is placed

[gfunkernator]

As the title states.  I am on version 3.2.2.  Right now I'm out side, have saturn in the center of live view, rectangle is placed accordingly on saturn, when I press 5x to zoom screen is black as if the zoom is happening elsewhere on the view.  What am i missing?

 

forgot to mention when i use eos utility live view zooming works correctly with the zoom rectangle.  this always worked before in previous versions but i had to upgrade because the 5x zoom button was missing.  i dont know what happened.

[gfunkernator]

Found the issue.  When I was experimenting with recording video directly to my SD Card I had cropping enabled.  So I set the aspect ratio back to the 3:2 default using EOS Utility and voila 5x zoom works where the rectangle is placed.

[admin]

Do you get this consistently, or just a one off?

Please always specify your camera when reporting issues.

This has never been an issue in over 10 years, yet this is the second report of similar behaviour I get in less than a month.  Nothing has changed in several years.

Has it been always like this? If you turn off your camera, close BYE, and start again, does it work?

[gfunkernator]

1 hour ago, admin said:

Do you get this consistently, or just a one off?

Please always specify your camera when reporting issues.

This has never been an issue in over 10 years, yet this is the second report of similar behaviour I get in less than a month.  Nothing has changed in several years.

Has it been always like this? If you turn off your camera, close BYE, and start again, does it work?

Canon EOS Ra.  I tried to restart the camera restarting application nothing seems to work.

 

It hasn't always been like this as I have done plenty of planetary imaging using BYE previously.  The only difference here now I guess is the fact that I built a new PC for astrophotography and I downloaded the latest drivers and EOS utility from Canon's website.  I remember there were some issues with permissions with the newer versions of BYE so I installed version 3.2.0.  as I do mostly deep sky imaging I never bothered to look at the planetary tab until recently.  That's when I noticed the 5X button was missing.  So I figured okay let me try the new version and figure out the permissions thing for the settings.  Turns out that seems to be fixed the permissions issue.  And the 5x button is present but when I press it it zooms to a different part of the screen.  It could be something in Windows that changed the way BYE interacts with the camera.  I don't think it's Canon's SDK because in EOS utility the zoom rectangle works properly.  It's very strange.  I'm almost tempted to just abandon planetary using BYE and just get a ZWO camera since they are superior cameras for planetary.  Very unfortunate since I really enjoyed using one camera for all my work.

[astroman133]

If consistent then perhaps it is a bug in the SDK. Is it related to one model or all models?

I used 3.2.2 with my T5i and the only time that I had a similar issue was when I switched to 5X without first locking the zoom rectangle into place.

[gfunkernator]

Just now, astroman133 said:

If consistent then perhaps it is a bug in the SDK. Is it related to one model or all models?

I used 3.2.2 with my T5i and the only time that I had a similar issue was when I switched to 5X without first locking the zoom rectangle into place.

I made sure to lock the rectangle.  Again, I have done a lot of planetary work using BYE so I'm familiar with that function.

[astroman133]

gfunkernator,

It could still be a problem with the SDK because BYE and the EOS Utility each use the version of the SDK that the were distributed with. They may not be the same.

[gfunkernator]

Was version 3.2.2 developed with the latest version of Canon's drivers and software?

[gfunkernator]

Just now, astroman133 said:

gfunkernator,

It could still be a problem with the SDK because BYE and the EOS Utility each use the version of the SDK that the were distributed with. They may not be the same.

Oh right gotcha.  

[gfunkernator]

And a side note that may or may not be related, but another reason why I had to leave version 3.2.0 was the fact that it was taking much longer to start the application than before.  The splash screen would say "loading..." and nothing would happen for about 30-45sec.  This is on my Dell Optiplex 7020 and Surface Pro 6, both have solid state storage.  The more I think about all these symptoms the more it points to Windows updates.

[admin]

7 minutes ago, gfunkernator said:

Found the issue.  When I was experimenting with recording video directly to my SD Card I had cropping enabled.  So I set the aspect ratio back to the 3:2 default using EOS Utility and voila 5x zoom works where the rectangle is placed.

That makes sense.  Glad you got it to work.