License Key Validation

[ncwolfie]

I'm moving to a new windows 10 computer, so downloaded the latest installation version BackyardEOS 3.2.1 2020-12-03, got the validation box, copied my paid license key from the orders section of my account and entered into validation box, also entered my identifier, the validation box just sets there, no ok button, I press enter and nothing, no error message, can go no further into BYEOS, the validation boxes just sits there. Perplexed as this does not seem  like the other validation errors that have been posted recently. BYEOS version 3.1.5 Premium ran fine on my previous windows 10 laptop with this key and identifier.

 

Thanks

Randy

[admin]

Please provide full version number as indicated in orange banner at the top.  I found over the years that saying 'latest version' is not always the case.  Knowing the full version removes all doubt and will add good context for anyone reading this thread 6 months from now.

[ncwolfie]

Edited original request to include info.

 

Thanks

Randy

[astroman133]

You are saying that your validation dialog window does not have a Validate button in the lower left, like this:

Whatever you do, do not post a screenshot of the dialog box with your license key displayed. Publishing your license key is grounds for being banned from the site.

[ncwolfie]

That is correct but I resolved the issue by lowering the "Scale and Layout" windows setting long enough to see the entire dialogue button. I was seeing a small dialog box which showed no validate button. The box was cut off below "name your". Feel free to close this post.

 

Thanks

Randy

[admin]

2 hours ago, ncwolfie said:

That is correct but I resolved the issue by lowering the "Scale and Layout" windows setting long enough to see the entire dialogue button. I was seeing a small dialog box which showed no validate button. The box was cut off below "name your". Feel free to close this post.

 

Thanks

Randy

So, is this working now?  You've been able to activate your key?