Validation issue

[deathtical]

Hello,

I just signed up for your trial but the validation tool isn't working. I downloaded 3.2 but my key says it is for 3.1. The error it gives me is that I need to upgrade to latest version, which I find odd as I am on the latest version. Anyway, I uninstalled it and install the 3.1.0.0 version and tried again. When I use my key and identifier, it just keeps returning back to the validate button with no messages. If I change the identifier to my email address it comes back and says that I need an internet connection. Then when I go back to using my identifier, it just keeps going back to the validate button. Any ideas?

 

Thanks

[admin]

I believe this is now fixed.  It was related to TLS 1.1 being deprecated; I had to force it to use TLS 1.2 and now it should work

Please download 3.2.1 

[astroman133]

If your license is a free 30-day Trial license then it definitely won't work with 3.1.0 which is very old (like from 2014). Also permanent license keys for 3.1 are compatible with 3.2.

Here is my suggestion:

• Uninstall 3.1.0.
• Install 3.2.0
• Enter your license key and identifier into the validation dialog.

Your identifier is the username of the account that you used when you got the Trial license. Also, to validate the Trial you must have an internet connection. And, while you are using the Trial license you must have an internet connection every time you start BYE/BYN in order for the software to validate that the license has not expired. If you upgrade to a Classic or Premium license, there is no need to have an internet connection during startup.

When you click on the padlock icon in BYE, do you see a license key displayed, with the first four groups of 5 characters obscured? If so, does it allow you to Connect to your camera? If you can start BYE and Connect with your camera without any errors, then your license has been verified.

[deathtical]

3 hours ago, astroman133 said:

If your license is a free 30-day Trial license then it definitely won't work with 3.1.0 which is very old (like from 2014). Also permanent license keys for 3.1 are compatible with 3.2.

Here is my suggestion:

• Uninstall 3.1.0.
• Install 3.2.0
• Enter your license key and identifier into the validation dialog.

Your identifier is the username of the account that you used when you got the Trial license. Also, to validate the Trial you must have an internet connection. And, while you are using the Trial license you must have an internet connection every time you start BYE/BYN in order for the software to validate that the license has not expired. If you upgrade to a Classic or Premium license, there is no need to have an internet connection during startup.

When you click on the padlock icon in BYE, do you see a license key displayed, with the first four groups of 5 characters obscured? If so, does it allow you to Connect to your camera? If you can start BYE and Connect with your camera without any errors, then your license has been verified.

The very first time I installed the app it was version 3.2. That's when it told me I had to be on the latest version to validate. So I doubt this suggestion will work as it was the first thing I tried. I thought I was clear on that in my original post. Also, I downloaded the app from the machine I was installing on. Can't do that without internet.

[astroman133]

I suggested uninstalling version 3.1 because you said "Anyway, I uninstalled it and install the 3.1.0.0 version and tried again." You cannot validate a Trial license on that old version.

[chrystov]

I am having this same problem.  Upon opening 3.2.0 Trial and entering the key and identifier (username), the window displays: "License activation error! Trial keys require Internet access and MUST use the latest release; make sure to download the latest release."

I've tried turning off Windows defender firewall and get the same result.  The Internet is on and working.   

 

[admin]

Download the latest 3.2.1.RC4 in the pre-release section.

[chrystov]

I've installed 3.2.1 from the pre-release section.  Same error.  

[santa_alex@hotmail.com]

I have the same problem , I am trying the demo version and first day It was good but the next day , the problem with the license appeared. But with the last version for Nikon

 

[Singer7h]

I also have this problem.  I just downloaded and installed the latest 3.2.1.RC4 release and installed it.  Still get the same error everyone else is getting.

Thanks for your work on this. I'd really like to try BYE out on my new EOS M200 camera!

[admin]

This is very odd, I have no problem validating your keys.... received about 10 of these validation issues in the last 10 hours or so and I have been able to validate your keys.

I'll dig into it a bit more but it is difficult since I'm able to validate all of your keys at my end.  I wonder if for some add reason the server (hosted on AWS) was down overnight for some unkown reason.

[renebeckerschmidt]

For what it's worth, I have the same problem.

Tried it last night around 11.00 GMT+1. And again 15 ninutes ago. Same results every time.

[admin]

What anti-virus software is everyone using?  I've been using Microsoft Defender for 10 years, and still use it today, and I've never had this issue.

[Singer7h]

I'm using MalwareBytes Version 4.2.3. 

[renebeckerschmidt]

Norton 360

[admin]

Can you whitelist otelescope.com in your anti-virus and Windows firewall and see if this makes a difference.  I really want to get to the bottom of this.

[renebeckerschmidt]

I've switched to a laptop win10 without norton360, logged in as admin.

Installed as usual but validation is the same error (internet access + latest release) while windows firewall reports no blocking of any kind.

BTW: there is no otelescope.com to be found so I can't make a firewallrule

[admin]

15 minutes ago, renebeckerschmidt said:

I've switched to a laptop win10 without norton360, logged in as admin.

Installed as usual but validation is the same error (internet access + latest release) while windows firewall reports no blocking of any kind.

BTW: there is no otelescope.com to be found so I can't make a firewallrule

What do you mean there is no otelescope.com to be found..... you're right here right now on the site!  The activation server is also hosted on otelescope.com.   I don't understand your statement.

In any case, please download 3.2.1.RC5.... it just finished uploading a few minutes ago.  I added some logging for the webexception error.

[renebeckerschmidt]

I thought otelescope.com was a program, because I;ve been trying to install the software.😄

I'll try RC5 now.

[renebeckerschmidt]

OK, RC5 has been installed, activation error still there, I can see there's a new text about firewall and antivirussoftware.

[admin]

15 minutes ago, renebeckerschmidt said:

I thought otelescope.com was a program, because I;ve been trying to install the software.😄

I'll try RC5 now.

Send me the log file when you do.

 

[admin]

Just now, renebeckerschmidt said:

OK, RC5 has been installed, activation error still there, I can see there's a new text about firewall and antivirussoftware.

The purpose of RC5 is for the additional logging.  Send me the log file.

 

 

[admin]

Send me the RC5 log file.

 

 

[renebeckerschmidt]

logfiles are in the mail

[admin]

24 minutes ago, renebeckerschmidt said:

logfiles are in the mail

Got it.  This is a server error and I have no clue why this is happening.  I'll look into it

ERROR - The remote server returned an error: (403) Forbidden.

[deathtical]

I just tried RC5 with no success. I am on the latest Win 10 build using Windows Defender. I am attaching the log files.

Logs.zip

[Singer7h]

I set MalwareBytes to pass www.otelescope.com, but I still get the same error.  

[admin]

This thread is locked.  Please use the one below.