Canon T5i Connects, T6i Doesn't

[mktmgrjrm]

I've been using BackyardEOS for a good while with great results.  I started with a Canon 350D, and then moved up to a T5i. The switch to the T5i was completely seamless and it connected immediately (with the correct driver - the 350D uses the Canon 210 driver and the T5i uses the Canon driver).  I've now acquired a Canon T6i that I would like to use also. Tried connecting it tonight, but was unable to get BackyardEOS to connect it.  I reconnected the T5i and restarted the program - the T5i connected immediately with no issues.  I'm trying to determine whether the connection problem is in the software or in the T6i camera.  Does anyone have any suggestions on how to troubleshoot this?  Thanks in advance for any help you can provide.

EDIT: I tried this first with V3.1, and then saw that V3.2 had been released.  Tried again with V3.2 with the same result - unable to connect to the T6i.

[mktmgrjrm]

Problem resolved!  I'm running WIN7 on my imaging computer. I connected the T6i directly to the computer and the Canon driver installed - it did not do this in my prior attempts. Once that happened, Device Manager in WIN7 recognized the T6i, and I was able to connect the T6i to BackyardEOS immediately.  Not sure what went wrong the first time, but everything appears to be working nominally now.  Thanks for your help!!

[astroman133]

You need to be sure that WiFi is disabled in the T6i.

Also you need the LiveView AutoFocus option to NOT be Face+Tracking.

You need to disable and simplify the advanced functions that the camera supports, but the SDK does not allow access to. In general that means turn off everything that the T6i has that the T5i does not have. Probably an oversimplification, but you get the idea.

[mktmgrjrm]

Thanks!  I disabled the WiFi after the first time it wouldn't connect, but it sounds like I've still got some settings to adjust!

[admin]

13 minutes ago, mktmgrjrm said:

Thanks!  I disabled the WiFi after the first time it wouldn't connect, but it sounds like I've still got some settings to adjust!

What does this mean?  Did it or did it not connect without wifi?

[mktmgrjrm]

After the first time I tried to connect the T6i (unsuccessful), I remembered that the WiFi being on disables the video out.  I turned off the WiFi function, and tried again to connect the camera - it did not connect.

[astroman133]

1) Which version of Windows?

2) Does the Windows Device Manager see the T6i?

3) Can you connect to it with the EOS Utility?

If the answers to 2 and 3 are "No" then there is no chance that BYE will connect.

[astroman133]

Thanks for letting us know.

[admin]

5 hours ago, mktmgrjrm said:

Problem resolved!  I'm running WIN7 on my imaging computer. I connected the T6i directly to the computer and the Canon driver installed - it did not do this in my prior attempts. Once that happened, Device Manager in WIN7 recognized the T6i, and I was able to connect the T6i to BackyardEOS immediately.  Not sure what went wrong the first time, but everything appears to be working nominally now.  Thanks for your help!!

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