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Trial worked fine, can’t get purchase version to work

Question

The trial version worked fine with my 90D but I cannot get it to work correctly after purchasing the Premium Edition (V 3.1.18) Camera connects and everything seems to work fine until I start the imaging session.  The shutter releases and the countdown timer starts but when it gets to the end of the first exposure it just says BUSY and eventually times out. It will not let me abort either. I have to shut down the software and restart only to get the same result. I have turned off all additional features on my camera just as before. Any help will be appreciated. 
 

Thanks. 

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Trial is the license, not the version. The version is a multi-part number; something like 3.1.18. The code is the same, only the license is different. You don't need to download different code. Simply apply the purchased license to the existing software. if you bought a Classic license then the features of the Classic license are activated and the Premium-only features are deactivated. This should not affect simple imaging.

It is likely that something else is different. Are you using a lens on the camera? Is it in Manual Focus mode? 

What length of exposure are you shooting? Is LENR disabled?

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There is ZERO difference between a trial and a purchase software.  It's the exact same executable and only the key with enable/disable features.

TRIAL = PREMIUM with the only difference that a trial expires after 30 days.

If it worked with the trail and not a purchase key then the difference is environmental, not software.

Give us more detail. 

  • Camera dial?
  • BULB or TV
  • Do you have a lens?
  • Save to PC / Camera
  • etc...

 

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