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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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New laptop.


Nelson
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Hi I feel sure I have asked this before but for a few reasons I need to ask again.

I have just purchased a new laptop and want to load BackyardEOS onto it. I have a Premium licence and I have my original key ( numbers) what do I do? I needed a new laptop due to problems on the older one.  Please help.

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To get a fresh copy of the BYE Software, go to the Download section.  Select the most current version even if you had an older version on your previous laptop - unless you have been using one of the OLD Versions specific to the Oldest Canon DSLRs.

Before you can Connect your Camera to BYE, you'll need to reinstall the Canon Drivers.  This is done by Installing the EOSUtility off of the CD that came with your Camera, or the downloading the equivalent from the Canon Support Site.

When it comes time to Re-Register your Installed BYE, follow the Instructions at the Top of the "Downloads" section of this site (tab above).

Your Registration Key and details are found on the "My Purchases" Tab (above)

(And always remember:  Never post your actual License Key on the Forum, no matter the situation.)

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As a reminder, I see that the account you are posting with here on the forum has no key associated with it.

If you purchased before 2015 you need to follow the upgrade instructions to get your upgraded key.  (link in the page footer)

If you purchased after 2015 you need to log in with the account you used to purchase to see your key in "My Purchases -> Orders".

Regards,

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