Nelson

Hello, this must be a really stupid question for you but where do I log in? I really am lost. Sorry for being a pain I think this is due to me not knowing what I’m doing I need your help.

Hi , I seem to have upset you which is not intended, sorry. I open Byeos from the icon on my desktop so I have no idea how to open Byeos with my original account. What I don’t want to do is make things any muddier than they are , I have no idea how I have two accounts, as I am in no way pc savvy it must be something I did without realising it. Is there a way of deleting the first account or would that cause any problems such as downloading a new version? What is the best way forward? Sorry if I have upset you, not my intention Ireally don’t know what to do next.

I have been waiting all day after filling in the ‘contact us’ form on the website, but as yet no answer. Sorry if you have problems I am not aware of. Please see that form for details. I have opened up the ‘my purchases’ then ‘orders’ but I cannot see a licence key just three things I have purchased. I need an idiots guide to do this. Firstly where do I open ‘my purchase’ is it from your web site? The licence key I put in is the one I put in when First purchasing Byeos then my identifier, but the system does not recognise any digits. What do I need to do? Am I having problems due to it being a prerelease version?

Hi thanks for the reply but I am not able to get past the page where it asks for my licence key and identifier. I have put in the licence key but have tried various identifiers but keep getting the message ‘could not find recognisable digits’ can you help Please?

Hi I have looked on the users manual as well as connecting everything in order to see if there is any mention ofPlate Solving. Can’t find it if it is there, but can I plate solve in Byeos?

Hi, today I have uninstalled the version I had and installed the latest version in a different folder. I will give that a go. My apologies for being computer illiterate I do my best which all to often is not good enough. I looked around on my laptop and found, what I think, the way to send log files, maybe I will need to try that in the future. Also after delving into my AV software I think I have found a way of turning either one or more of the four things that are running in that AV software. Something I may have back to front is the length of time I can leave my camera turned on, it may be that I would need to leave things running all night. Thank you for your help and understanding.

Hello there thanks for your replies. Idid as s3igell suggested but sadly the program crashed after a time maybe a few hours. I have tried to send a log file but as usual I can’t, so. my camera is a Canon 600d it was set on M with iso 200 bulb and f/5.6. I used the short cable that came with the camera, from the camera to the laptop. The laptop is a Dell 1500. The version of bye is 3.1.17. Premium edition I had live view active and after about 1hour I swapped from frame and focus to Imaging then after about another hour I swapped back. I looked at the laptop at 7.29 and the program had crashed as I had a message that said ‘program not responding’ I am not sure what to do if I need to reinstall !!!

Hi, my cable is an active repeater and is 5 m long. The program crashes not matter which page I am on, frame and focus as well as Imaging. How do I turn my antivirus off and then back on after checking things? my camera is a Canon 600d.

Hi thanks for the answer. The camera is a Canon 600d, the version, I believe is the latest one but without starting up the laptop again, not sure which version number. It happens to crash in Imaging, frame and focus in fact even when I’m not doing anything specifically. The cable I have been using varies between two meters and five meters. It crashes which ever one I’m using. I have not tried using a port on the other side of the laptop but I will. The battery I use was topped up after being on charge for hours, even tried different batteries. I Haagen a ZWO 120 camera that I could try, does bye support ZWO?

Hi, I purchased the premium version of this software but it keeps crashing. My laptop is a few months old and Marybeth I have done something wrong. Can anyone tell me why it keeps crashing. When it crashes I get a message that says ‘program not responding close program’. Why? Do I need to reinstall and if so what do I do, don’t want to make any mistakes.

Hi I feel sure I have asked this before but for a few reasons I need to ask again. I have just purchased a new laptop and want to load BackyardEOS onto it. I have a Premium licence and I have my original key ( numbers) what do I do? I needed a new laptop due to problems on the older one. Please help.

Thanks for that, yes I now have found it. I connected to the camera and went into frame and focus but then I had to go into live view and there it was. Cheers.

Hello I have a Celestron AVX Mount and have downloaded the CPWI software so that I can control my mount from inside the house, more importantly, so that I can carry out a star alignment after polar alignment, but when carrying out the star align I need to Centre the selected star before moving on to the next star. I open Byeos but for the life of me I cannot find a reticule which I need to accurately Centre the star. Is there a reticule?

Hello, I am sure this has been asked in the past but what do I do to check for the version and also what do I do to upload the latest version. I have the Premium version but have not upped the version for ages so I have forgotten. Could you help please? Regards Melvin Atkins

Hi Guylain yes both the longer cables are repeater ones. What I don’t understand is that the old usb2 cable worked fine but not now.