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VolkanOvun

Can not be validated

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Hi,

I just purchased a trial version 3.1.17, downloaded and set up. It asks me validation key and user name. Although I enter them correctly, acts like start but does not start, asks validation key and user name again. No warning about "wrong key" nor "wrong user name". What should I do?

 

Thank you

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7 answers to this question

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Use copy/paste to transfer the license key from your "My Purchases" area of this web site to the license validation dialog in BYE. Also make sure that your username is entered correctly...Uppercase letters are significant.

Also make sure that your PC is connected to the Internet whenever the Trial version of BYE is started up. This is to allow BYE to validate that your 30-day trial has not expired.

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Thank you for answer astroman133,

These are exactly what I do. I typed the key, and copy-pasted as well. I tried both. Username is correct, in case I type a false username a message warns me about mistake.  And in case a disconnectinf internet, a message warns about disconnection.

I write the key and username, then hit "Validate" button. A script appears: "validating....."  just after that gray tone horse head nebula pic appears for a second and pow! returns back to asking validation key and username. 

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This looks like you don;t have permission to write into the registry.  Try 3.1.16. 

If 3.1.16 works then it confirms that you don;t have permission to write to the registry.  You'll need to firgure out why you don't have permission.  Are you on a work/school network? 

Keep us posted.

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8 hours ago, astroman133 said:

Hmmm, I one more suggestion and that is to temporarily disable your anti-virus software while validating your license.

It may also take the admins to verify that their license server is up and running.

Thank you astroman133. I turned off anti-virus software, nothing changed.

8 hours ago, admin said:

This looks like you don;t have permission to write into the registry.  Try 3.1.16. 

If 3.1.16 works then it confirms that you don;t have permission to write to the registry.  You'll need to firgure out why you don't have permission.  Are you on a work/school network? 

Keep us posted.

Thanks Admin. 3.1.16 works. I have no idea why 3.1.17 doesn't. I'm in my house my own private network, not in school/company/public network.

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46 minutes ago, admin said:

Glad 3.1.16 worked.

If you run with admin privileges, does 3.1.17 work?

 

I have no idea about that. I unistalled 3.1.17 before install and validate 3.1.16. When I reinstall 3.1.17, it works without asking validation. Seems like it uses same validation protocols/file with 3.1.16. Seems everything is fine. Thanks for interesting and support.

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