Upgrade from 3.0.2 Premium to ???

[davidjbillo]

I'm a long time user of 3.0.2. I bought a new laptop in December and in the process of installing everything on it. I downloaded and installed 3.1.17 but my old licence key does not seem compatible. What my best option? Is there an upgrade I can purchase, or what's the latest version I can install that will accept my old licence key?

[davidjbillo]

OK hold on, I think I found the upgrade instructions in another thread...going through it now...

[davidjbillo]

Well, that didn't work! I entered the first line of my old key as a coupon, and ended up paying full price!

What did I do wrong?

[astroman133]

The upgrade should be free but authors will need to help you...Be patient. 

[admin]

I just verified and your coupon was valid.  If it did not work it means you did not copy it correctly.

[davidjbillo]

I don't understand your answer Guylain. If you can see it was valid, how could it have been copied incorrectly?...I copied and pasted the first line of the old licence.

[davidjbillo]

Well, maybe you are right, sorry. The first time, when I clicked on "apply coupon", nothing seemed to happen. I just went through it again, and this time, it refreshed and the price went to zero. So I bailed out of that, and I'm just using the key from the first time, for which I ended up paying.

[davidjbillo]

So...any chance of a refund?

[admin]

Well, you've put me in hard place.  Let me explain.

You activated your purchase key... then you claimed your coupon... this resulted in having 2 keys issued under your account and I have a no refund policy once keys are issued.  I would have been able to refund if you had not claimed the coupon because I would have applied it to your new purchase before a second key was issued... but as it stands 2 keys were issued

 

[davidjbillo]

Ok, not a problem, I don't mind paying the cost.