BYEOS Timeout Problem

[ray2425]

Hi, I have just started using BYEOS and have encountered a problem with a timeout error. I get this error on both of my Canon cameras. I use the eos1000d & eos800d. After three or four images I get the normal busy notification then a timeout error saying it's taken longer than 59 seconds session stopped. Unfortunately the busy notification stays on locking me out, I then try to abort the operation with no joy, I have to close BYEOS and shut down my camera. If I restart the application again the same problem reoccurs. BYEOS has full write permission to its folders on my hard drive.

[admin]

This looks like maybe your USB cable has gone bad.  Are you using the same USB cable for both cameras?

[ray2425]

Hi, I have tried two different USB leads and get the same problem. I will go out and purchase a new lead and see what happens when I put the programme through it's paces again and get back to you with the results, p.s. Thanks for the quick response.

[astroman133]

Make sure that your anti-virus software is not interfering with the image download, and also be sure that Long Exposure Noise Reduction is turned off in the camera.

[ray2425]

Hi astroman133, thanks for you response. Long exposure noise reduction is set to off. As for the anti virus I will give it a try with it disabled, but I'm not sure if that's the root cause, because I can get 3 or 4 exposures perfectly before the issue arises.

[admin]

Do you have images to save on both PC and Camera card?  If yes set it to PC only and try again.

[ray2425]

Hi Guylain, at the moment it is set to PC and Camera, I will set it to PC as suggested and give it another try when I get back to my QTH.

[astroman133]

How long is each exposure? Is the PC a low-powered machine, like a netbook? What other devices are using USB ports? Like a guide camera?

If there are other USB devices consuming bandwidth, try a mock imaging plan with only the camera (and perhaps a keyboard and mouse).

Some PCs simply cannot handle the throughput needs of an imaging setup, especially when autoguiding.

[ray2425]

Each exposure is from 10 - 13 seconds. Using a laptop with only a mouse and the camera connected. USB ports are set not to power down.

[ray2425]

Hi, just to put a spanner in the works, this issue also arises when using the eos 800d in wireless mode.

[admin]

38 minutes ago, ray2425 said:

Hi, just to put a spanner in the works, this issue also arises when using the eos 800d in wireless mode.

What is a spanner?

Wifi is not officially supported.

[ray2425]

Okay about the wifi not being supported, I will not use the wifi in future. We use the term spanner when we forgot to mention something.

[astroman133]

A spanner is a wrench. If you drop a wrench into some piece of machinery then something bad is likely to happen.

It is not that BYE doesn't support WiFi. It is that the Canon SDK does not support it, and Canon has not released information for how 3rd party developers can make it work through software.

[ray2425]

Must remember you have different terms on tools to the UK ?.

yes I was informed about the wifi so will stay clear of it. I now have new USB leads and will set up some test images tomorrow once I get back home and see if this rectifys my issue.

[admin]

If you still have issues send me the log file and I'll see if they reveal anything that could point out the the right direction.

 

[ray2425]

Okay will do. Let's hope the new USB leads sort the issue.

[ray2425]

Well, after several hours I now have BYEos working as it should with only a minor issue.

cable changed, anti virus turned off and files set to save to PC only - still an issue with timeout. Time to delve deeper and find out what was going on. First discovered windows was still putting the USB ports into power save even though it was set to disabled, so got that rectified. Now checked the power output of the USB ports only to find the port I was using for some reason was well below its supposedly output power so changed to another port and then run multiple sessions in Bulb and selected individual settings and all went well without any errors ?.

The only minor issue was when set to save images to PC I only got RAW files and no jpg's even though BYEos was set to RAW & L jpg's. When set to Camera and PC I got both images but I can go with that.

just like to thank you for all your help.

[admin]

Some models will not allow both RAW and JPG to be downloaded at once.

Try save to PC and Card again, if your timeout issue does not reoccur then that was not the root cause and you'll get your RAW+JPG again.

[ray2425]

Hi Guylain,

Now set to PC & Card and so far no more issues. Looks like a new laptop fo Christmas ?

I presume I can install BYEos on another PC. At the moment I'm setting up a desktop PC as a backup.

[admin]

6 hours ago, ray2425 said:

Hi Guylain,

Now set to PC & Card and so far no more issues. Looks like a new laptop fo Christmas ?

I presume I can install BYEos on another PC. At the moment I'm setting up a desktop PC as a backup.

Yes, please read the EULA paragraph 2.

https://www.otelescope.com/store/category/2-backyardeos/

 

Quote

2. You may install and use the software on another computer, but the software should not be in use on more than one computer at a time unless you purchase additional licenses. You may make back-up copies of the software for archival purposes. You may not transfer your license to use the software to another party.

 

[ray2425]

Yes fully understand and will adhere to EULA.