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Problems in Frame and Focus with Premium Version 3.1.1


PAlonso
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Dear All,

 

Last year in July I purchased  Premium Version 3.1.1of the Backyard EOS Software. I was quite familiar with the software because I met Guylain in person during the ENAIC Fórum in the States in 2011 and at that ocasion I purchased a basic version of the software. The premium version operated quite well during last year but I did not use the software for about 7 months. Tomorrow I am going to the XI Brazilian Astrophotography Encounter and I decided to test all my set ups in this weekend prior to my departure. I was surprised that the software presented me a number of bugs but the most importante is the unability to let me toggle between Image Mode and Frame and Focus Mode. In the Image Mode, everything Works well and I can develop my exposures sequences normally. But when I want to focus before a new capture I am unable to change to Frame and Focus. When, after some trials I manage to open the screen of the Frame and Focus, the setting of the duration of the exposure is empty and you cannot set the time duration of the exposure. You can not also put the circular grid in the middle of the photo área and other facilities also. My câmera is a Canon T3i. I uninstalled the program and installed it again but the problem remains. I am crediting this to the numerous updates that Microsoft makes to Windows 10 everyday. May be some incompatibilities between Backyard and those updates of Windows 10 may arise. Do somebody has any News about this or have any suggestion on how I can fix it. ? I am travelling just tomorrow morning !

I live in Brazil South América.

My personal email is Alonso.psr@gmail.com

Many thanks in advance !

Paulo Alonso

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Paulo,

First, your version of BYE is very out of date. You should upgrade to either 3.1.16 or 3.1.17 RC2 (in the pre-releases area). The upgrade is free and then we are sure that we are not spending time trying to overcome a problem that has already been fixed.

Since it has been a while since you tethered your camera to BYE it would be good for you need to go through the settings in the camera and make sure that they are appropriate for astrophotography. Settings such as enabling LiveView and turning off Long Exposure Noise Reduction and High ISO Noise Reduction can affect BYE.

To restore all the dropdown settings you need to upgrade to at least version 3.1.16 then go into the Advanced Settings and click on the Delete Cache Data button close the dialogs and quit BYE. Then restart BYE and connect with the camera.

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If the software work all these years (assuming you are using the same version as back then) and it no longer works something has changed in your operating environment as the software code did not.

Frame & Focus automatically tries to activate live view.  If everything works in Imaging mode and not live view I suspect you may have inadvertently deactivated live view in your camera using it's menu.  IF you can't find this option you may simple reset the camera to factory settings and this should re-enable this in-camera feature.

Keep us posted.

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