authentication requests/software failure

[cjacobson]

I had an upsetting experience 200 miles from home in a dark sky site.  My my byeos 3.1.8 was working fine. I had to shut it down for some reason and then issues hit the fan. On restart it recognized who I was and my registration number but kept asking for some authentication name or number which I did not have.  Why did this happen?.  I switched to a different lap top with no problems.    However I have seen this request pop up multiple times  before which I just ignored and in those instances the software ran normally. 

Also during this trying experience prior to the authentication request it was running slowly.

How do I avoid this.  What was happening.

I tried to repeat this today and now everything is fine with the camera and original laptop.  BTW I was using a newly charged battery and the computer recognized my canon usb connection.

thanks charles jacobson

[s3igell]

There have been cases reported where the License Authentication scheme is triggered when the Laptop changes Timezone.  Perhaps that is the case here??  Hopefully DST doesn't trigger the same (but then the forum would be filled with such stories).

Guess I'd better put this on my Pre-Loadup Checklist for this weekend's Dark Site Visit...

[cjacobson]

I should have used the term identifier.  I did change the DST.  today after asking for help I triggered the same thing again.  I did this by changing the place the program start was on the computer, ie I moved it to documents and later back to the desktop where it normally resides. This begs the question as to whether changing the start menu location triggers this request as well. cjacobson

[admin]

should not.

[admin]

Authentication name?  Nope.  Do you mean Identifier?

Yes yes you have it, you just logged in to the website to post this thread; it's "cjacobson".  Is this what you mean?