Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
I had an upsetting experience 200 miles from home in a dark sky site. My my byeos 3.1.8 was working fine. I had to shut it down for some reason and then issues hit the fan. On restart it recognized who I was and my registration number but kept asking for some authentication name or number which I did not have. Why did this happen?. I switched to a different lap top with no problems. However I have seen this request pop up multiple times before which I just ignored and in those instances the software ran normally.
Also during this trying experience prior to the authentication request it was running slowly.
How do I avoid this. What was happening.
I tried to repeat this today and now everything is fine with the camera and original laptop. BTW I was using a newly charged battery and the computer recognized my canon usb connection.
thanks charles jacobson
Link to comment
Share on other sites
4 answers to this question
This topic is now archived and is closed to further replies.