Continued crashing on Image

[RenierMeyer]

Been using BYE used to work fine on long USB cable with hub, etc.. Last few runs BYEt crashes.

I have re installed BYE, 3.1.16 Premium 1499 Windows 10.. Used short USB cable, no other programs, settings to default, reset windows power management etc. whatever i could find on the forum.

Whenever i take an image, BYE freezes and crashes. Test on EOS Utility, remote control and it works fine??

Clash with EOS Utility?

11:05:28  700D-T5i CONNECTED!
11:06:29  Imaging session started.
11:07:33  Imaging session cancelled
11:07:33  Image download timeout, process terminated after 60 seconds
11:09:00  Camera SHUTDOWN!

Any suggestions?

[RenierMeyer]

PROBLEM SOLVED :).

I had Magic Lantern on the SD card as well, Although not enabled (push set when powering up)  one of the settings must have changed and affected BYE.

I removed ML, reformatted the card, reset the camera to factory settings.

BYE then asked for a special serial cable which my camera does not need.

Restarted machine and BYE and Voila, BYE is working perfectly.

Thank you for the help and support (y)

[astroman133]

When you say "take an image" are you on the Imaging or Frame & Focus screen?

From the log fragment in your post above it seems as though your camera is deciding to shut down.

Some things to try:

• Both the Canon and Canon215 versions of the SDK support the T5i. Try both of them
• Make sure that Live View Shooting is enabled in the camera
• Be sure that Long Exposure Noise Reduction is turned off in the camera.
• Be sure that the camera's battery is fully charged. Try a different battery or an A/C adapter.
• Try a different short cable.
• Make sure that auto power off is disabled in the camera.
• Try imaging while saving the image only to the card in the camera
• Reset the camera to the factory defaults
• Test the camera indoors at room temperature

Let us know the results.

 

[admin]

Send me the log file.

 

 

[RenierMeyer]

19 hours ago, astroman133 said:

When you say "take an image" are you on the Imaging or Frame & Focus screen?

From the log fragment in your post above it seems as though your camera is deciding to shut down.

Some things to try:

• Both the Canon and Canon215 versions of the SDK support the T5i. Try both of them
• Make sure that Live View Shooting is enabled in the camera
• Be sure that Long Exposure Noise Reduction is turned off in the camera.
• Be sure that the camera's battery is fully charged. Try a different battery or an A/C adapter.
• Try a different short cable.
• Make sure that auto power off is disabled in the camera.
• Try imaging while saving the image only to the card in the camera
• Reset the camera to the factory defaults
• Test the camera indoors at room temperature

Let us know the results.

Thank you for the replies Rick, Guilain, I have tried it all. Camera times out on taking an image. I am sending you the log files.

Best regards