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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Did a update to my eos and now my key does not work.


Skyhound

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Help,

   I upgraded from the 3.1 I had to  the newest version and now it wont accept my Key or user name. Gives me validation error.. I can not even use my older version .  I really need a answer. I've got a imaging session setup for tonight.

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If your old license key is the five-line key then you need to follow the Upgrade instructions to get a new key.

 

If your old license key is the one-line six part key then it will work for the latest (3.1.9).

 

I would recommend that you not try to type the key in manually, use copy/paste to transfer the key from the My Purchases page into BYE. The Identifier is your O'Telescope username (Skyhound, with a capital 'S').

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Help,

   I upgraded from the 3.1 I had to  the newest version and now it wont accept my Key or user name. Gives me validation error.. I can not even use my older version .  I really need a answer. I've got a imaging session setup for tonight.

 

Hi, 

 

I just checked your key ending with "07673" and it is active.

 

If you get an error I'm 110% it is because you are not entering it correctly or you are not entering your identifier correctly, you identifier is "Skyhound" with a capital S.

 

If you still have issues please send me an email to support@otelescope.com and we will take if from there.

 

Regards,

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