Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
Backyard EOS Premium 3.1.8 has a tendency to lockup that requires me to go into Win 7 Task-Manager and kill the app. Sometimes I also need to cycle power on my 6D to resolve the problem. BYE Processor Affinity and Virtual Mirror Lock are enabled. This lockup occurred 3 times Saturday and twice the weekend before. These problems have never occurred using Canon’s EOS Utility or Lightroom.
My setup is as follows:
I have my 6D connected to a 4 Port USB Hub that’s powered. This USB 2 cable is about 10" long. I connect this Hub to my Windows 7 Pro Lenovo laptop using a 3 meter USB Repeater Cable. Windows 7 is up to date and I am running firmware 1.1.7 on the 6D. My 6D is connected to the 4 Port Hub along with an Orion SSAG and QHY PoleMaster. PHD Guide 2 release 2.6.2 is 'sometimes' running during image capture and BYE/PHD are dithering. PoleMaster isn’t running. My 6D is being powered by an external 12VDC to Cannon 6D power converter from Orion Telescope. I have tried to disconnect the power from the UBS Hub and the problems still occur.
Problems usually occur between taking subs. As I mentioned above, I have never had problems with Canon’s EOS Utility or Lightroom. I bench-tested both of these during the day and no problems occurred. I took 50ea 5 minute subs without problems. Similar problems occur with my T3i. I know there's a .NET issue with memory allocation problem but these problems are something different.
What are causing these problems? The log file is too large to attach. Where can I e-mail them?
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