license problem no recognizable digits

[Comfy462@yahoo.com]

I purchased BackyardEOS today, downloaded it and when I key in the license key and my user name I receive an error message indicating that there are no recognizable digits.  I double checked the license key as well as my user name and the both match.  I am running windows 10, but wouldn't think that a problem would be related to windows at this early stage.  Can anyone help?

 

[Comfy462@yahoo.com]

ok, got it to work.  basically, we went back to the "my purchase" and zoomed in on the license.  we had a t where it should have been an f. so sorry for making you work on it.

[admin]

What are the last 5 digit of your license key?

 

DO NOT post your full key here, just the last 5 digit.  This will allow me to verify you are using the right key.

 

Also, make sure you are not using the code in your account creation verification email, a few people make that mistake.  Keys are not sent by email.  They are in your client area here on the website.

 

Keep us posted.

[Comfy462@yahoo.com]

11190

last 5 digits.  thanks.

[Comfy462@yahoo.com]

Also, this is the license key that is associated with the purchase on the website.

[admin]

Also, this is the license key that is associated with the purchase on the website.

 

Yes, all license keys are in your account, click the " My Purchases " link in the upper right corner of this website, your keys are there.

 

That 11190 is the correct key.

 

Looks perhaps that your cut & paste is adding hidden characters that prevent proper cut&paste.

 

Tye typing in the key.  All letters in the key are lower case so it is easy to differentiate the letter ' i ' with the number ' 1 '.

 

Keep me posted please.  If all fail I will have the server generate another key for you.  But, I was able to test/activate your key here so it is valid.

 

Regards, 

[admin]

Any news?  I like to resolve license key issues promptly.  You bought you own it so it is important to me as well that we get you going ASAP.

 

Keep us posted.

 

Regards.

[Comfy462@yahoo.com]

I tried again, manually typing the license number... no luck.  can you send a new one ?

[admin]

Before I do, are you sure you are typing your ID correctly?  You have an upper case "C" in there.  It is case sensitive.

[Comfy462@yahoo.com]

Yes I'm using Comfy462@yahoo.com.....is that not correct?

[admin]

It is correct, good.

 

You are using your key with 3.1.6, right?

 

I would like to do a remote session with you.  This issue is not the key, it has to be something else.

 

If you are okay with that I can so the remote session right now.  Send me an email at support@otelescope.com and we will take it from there.

 

Regards,

[Comfy462@yahoo.com]

I sent an email, let me know when you are ready.

[admin]

Okay, glad you got it to work.

[astroman133]

For others who will read this thread...Cut and Paste is the way to go