Canon D6 connection

[Galaxyhunter]

I have had an Canon I7 & it works great.  I picked up a Canon D6 for the full frame. 
I can not get BackyardROS 3.2.2 to connect up to it.  I tried both options but no joy.Is there a separate  camera driver needed?  if not, where do I start looking to connect?

Thanks, Carl.

[astroman133]

Do you mean a 6D, not a D6? I have never heard of a D6, but the 6D is in the list of supported cameras. I have never heard of an I7 nor is that model on the supported cameras list.

If the camera is a 6D, then you should first upgrade to BYE 3.2.3 or the pre-release of 3.5.0. Then, you need to disable WiFi in the camera and connect the camera to the PC with a USB cable that is known to be good.

Also, during connection you may be prompted to choose between the Canon or Canon210 "drivers". Canon 210 is no longer supported. It was for the very early Canon DSLR cameras that did not even have LiveView. You should choose Canon and check the box to "never ask again".

Let us know if this helps.

 

[Galaxyhunter]

Thank you Rick,   yes it is the 6D,  and it's the T7.  my memory is not so good anymore.

I did download the 3.5.0. 64x.   I'll have to see about the WiFi setting in the camera.  I will try different USB cables tomorrow.

[astroman133]

Thanks for clearing up the issue with the camera models.

Here is some troubleshooting tips to help when you are unable to connect the camera with BYE:

1) When you report an issue, always provide the full version number of BYE, as requested in the ORANGE bar at the top of this page. The most recent release version if BYE is 3.2.3. That third digit is as important as the first 2 digits. If you include release candidate versions there have been probably a dozen or more distinct versions of BYE 3.2. Also important are which version of Windows you are using and the camera model. The type of license that you have may also be important. The more info you provide the more quickly your issue will be resolved.

2) When the camera is plugged into the PC and turned on, Windows should, almost immediately, recognize the camera and show the camera in the Windows Device Manager. If Windows does not list the camera then BYE will not be able to connect to it.

3) If Windows does not show the camera in the Device Manager, then the USB cable could be not connected correctly, or it may be a bad USB port or cable. The USB circuitry in the camera can also fail.

4) When you click the Connect button in BYE, you should see a "Select your camera driver" dialog window. The 6D is a DIGIC V model so you must select Canon for the 6D. Canon210 is for much older DIGIC II models which even BYE no longer supports because most computers today are 64-bit and Canon never released 64-bit drivers for those old models.

5) The camera only supports a single connection at a time from the PC. This means there should be no other app connected to the camera when you attempt to connect BYE. If you installed the Canon EOS Utility, it may automatically connect to the camera when Windows first recognizes the camera and loads its Plug-and-Play driver. You should disconnect the app from the camera and re-configure the app to NOT autoconnect to the camera.

6) If the camera has builtin WiFi capability. It should be disabled in the camera's setup menus. BYE uses the Canon-supplied software library (the Canon SDK) for connecting and controlling their cameras. The SDK does not support the pairing functionality needed to connect BYE to the camera over WiFi. You must use a USB cable that is known to be good. The cable should be less than 5 meters long. It is common to need more length than that in the field and the USB standard length limitation can be overcome by using a good quality USB Extension cable.

7) There was a recent post by a user who was also unable to connect BYE or BYN to his camera. His issue was caused by a corrupt Windows camera driver. He fixed his issue by following a procedure that he found elsewhere online to delete the existing driver and install a replacement driver. Here is a link to his thread --> https://www.otelescope.com/forums/topic/12888-unable-to-connect-to-canon-eos-r8/#comment-41391

 

I hope this helps.

[Galaxyhunter]

Okay Rick,  I checked the camera settings & the WiFi was enabled. I disabled it & the camera connected right up.

I noticed that when I'm using  v3.5, that from session  to session, no settings are being saved. I have to go through each time & adjust them. and yes I'm clicking the save button.

I tried connecting to v3.2.2.  No problem, it operated just fine & that version does save the settings.

Thank you for your assistance Rick.   Now i just need some clear skies.     Carl.

[astroman133]

The BYE developers are aware that there is a problem with 3.5.0.RC7 x64 not saving settings. This has been reported in this forum several times.

I would recommend removing V3.5.0.RC7 x64 and install the 32-bit version instead. It will work better with ASCOM  32-bit drivers and save your settings.

[admin]

I was unable to reproduce the setting's not saving issue, but it's been reported a dozen+ times, so I'll have to get back at it sooner or later.