Cannot connect Canon EOS-R to BYE v3.2

[kevindixon]

Good afternoon - I am new to BYE. I am unable to connect my Canon EOS-R to BYE v3.2. My laptop is running Windows 11.  I am wondering if there specific camera settings (e.g. Manual mode) for the EOS-R that will enable me to connect to the camera.  Thank you.

[kevindixon]

Thank you for the prompt response.  I am using BYE 3.2.3 premium edition.  I switched USB ports and was able to achieve a connection.  Thank you!

[astroman133]

Putting the camera in Manual mode before connecting is easy enough to try. It won't break anything.

Here is some troubleshooting tips to help when you are unable to connect the camera with BYE:

1) When you report an issue, always provide the full version number of BYE, as requested in the ORANGE bar at the top of this page. You said that you are using 3.2, but this is incomplete. The most recent release version if BYE is 3.2.3. That third digit is as important as the first 2 digits. If you include release candidate versions there have been probably a dozen or more distinct versions of BYE 3.2. Also important are which version of Windows you are using and the camera model. The type of license that you have may also be important. The more info you provide the more quickly your issue will be resolved.

2) When the camera is plugged into the PC and turned on, Windows should, almost immediately, recognize the camera and show the camera in the Windows Device Manager. If Windows does not list the camera then BYE will not be able to connect to it.

3) If Windows does not show the camera in the Device Manager, then the USB cable could be not connected correctly, or it may be a bad cable. The USB circuitry in the camera can also fail.

4) When you click the Connect button in BYE, you should see a "Select your camera driver" dialog window. The EOS-R is a DIGIC VIII model so you must select Canon for the EOS-R. Canon210 is for much older DIGIC II models which even BYE no longer supports because most computers today are 64-bit and Canon never released 64-bit drivers for those old models.

5) The camera only supports a single connection at a time from the PC. This means there should be no other app connected to the camera when you attempt to connect BYE. If you installed the Canon EOS Utility, it may automatically connect to the camera when Windows first recognizes the camera and loads its Plug-and-Play driver. You should disconnect the app from the camera and re-configure the app to NOT autoconnect to the camera.

6) If the camera has builtin WiFi capability. It should be disabled in the camera's setup menus. BYE uses the Canon-supplied software library (the Canon SDK) for connecting and controlling their cameras. The SDK does not support the pairing functionality needed to connect BYE to the camera over WiFi. You must use a USB cable that is known to be good. The cable should be less than 5 meters long. It is common to need more length than that in the field and the USB standard length limitation can be overcome by using a good quality USB Extension cable.

7) There was a recent post by a user who was also unable to connect BYE or BYN to his camera. His issue was caused by a corrupt Windows camera driver. He fixed his issue by following a procedure that he found elsewhere online to delete the existing driver and install a replacement driver. Here is a link to his thread --> https://www.otelescope.com/forums/topic/12888-unable-to-connect-to-canon-eos-r8/#comment-41391

 

I hope this helps.

[astroman133]

Thanks for letting us know.

In the future if you have a problem with the BYE application or questions about your Canon camera, please post to the BackyardEOS forum.

[admin]

On 3/10/2025 at 1:22 PM, kevindixon said:

Thank you for the prompt response.  I am using BYE 3.2.3 premium edition.  I switched USB ports and was able to achieve a connection.  Thank you!

perfect