sogotfredson

[sogotfredson@gmail.com]

Just activated 30 day version.  Can not get BYEOS to read the R50 camera that is connected.  Camera firmware is new (new camera) Have tried all the remedies on the 'Connection Problems?' page.  

Suggestions or remedies?

SOG

[s3igell]

Per Admin response to others querying about support for the Canon R50:

Quote

The R50 is supported with 3.5 pre-release. Please see pre-release in the download section.

This is why there are multiple headers and reminders that advise you to "Check the Supported Cameras List before..."

[astroman133]

Per the banner at the top of the page:

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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*

If you are using an older version of BYE that was released before a camera model was released it will not work with BYE. It is likely that you downloaded BYE 3.2.3 which does not support the R50. This is why the R50 is not listed as a supported model on this web site's Supported cameras page (see the page footer for a link).

However, all is not lost. There are some pre-release versions that do support the R50. I would recommend going back to the Download page and select ==>Pre-Release <== from the menu on the right. Then download BYE 3.5.0.RC7. I would not suggest downloading the x64 version because it may not be compatible with some ASCOM drivers that you may need if you plan to use the ASCOM control and/or plate solving capabilities in BYE.

The license key that you already have WILL work with BYE 3.5.0, so do not try to get a different Trial license.

There can be camera settings that BYE does not have access to that may prevent connection with the camera or prevent the camera from taking pictures. If you run into these issues, please read on.

Here is some troubleshooting tips to help when you are unable to connect the camera with BYE:

1) When you report an issue, always provide the full version number of BYE, as requested in the ORANGE bar at the top of this page. The most recent release version if BYE is 3.2.3. That third digit is as important as the first 2 digits. If you include release candidate versions there have been probably a dozen or more distinct versions of BYE 3.2. Also important are which version of Windows you are using and the camera model. The type of license that you have may also be important. The more info you provide the more quickly your issue will be resolved.

2) When the camera is plugged into the PC and turned on, Windows should, almost immediately, recognize the camera and show the camera in the Windows Device Manager. If Windows does not list the camera then BYE will not be able to connect to it.

3) If Windows does not show the camera in the Device Manager, then the USB cable could be not connected correctly, or it may be a bad cable. The USB circuitry in the camera can also fail.

4) When you click the Connect button in BYE, you should see a "Select your camera driver" dialog window. You should choose the Canon option. Canon210 is for much older DIGIC II models which even BYE no longer supports because most computers today are 64-bit and Canon never released 64-bit drivers for those old models.

5) The camera only supports a single connection at a time from the PC. This means there should be no other app connected to the camera when you attempt to connect BYE. If you installed the Canon EOS Utility, it may automatically connect to the camera when Windows first recognizes the camera and loads its Plug-and-Play driver. You should disconnect the app from the camera and re-configure the app to NOT autoconnect to the camera.

6) If the camera has builtin WiFi capability. It should be disabled in the camera's setup menus. BYE uses the Canon-supplied software library (the Canon SDK) for connecting and controlling their cameras. The SDK does not support the pairing functionality needed to connect BYE to the camera over WiFi. You must use a USB cable that is known to be good. The cable should be less than 5 meters long. It is common to need more length than that in the field and the USB standard length limitation can be overcome by using a good quality USB Extension cable.

7) There was a recent post by a user who was also unable to connect BYE or BYN to his camera. His issue was caused by a corrupt Windows camera driver. He fixed his issue by following a procedure that he found elsewhere online to delete the existing driver and install a replacement driver. Here is a link to his thread --> https://www.otelescope.com/forums/topic/12888-unable-to-connect-to-canon-eos-r8/#comment-41391

 

I hope this helps.

 

[astroman133]

Any progress??? Does BYE 3.5.0.RC7 connect to and operate your camera?