Canon 60D connection problem

[warch67]

I have a Canon 60D camera and a 64 bit laptop running vista.  I downloaded both BYE 3.03 and 3.1.  When I try to connect I get a buzzing sound and it fails to connect.  I am using a USB cable to connect the camera and computer. The camera is turned on.   I'm clicking on the DIGIC 4 image to connect.  Any ideas.  Thanks. I have a newer computer running windows 10 and it connects fine but I prefer to use the older one for now if possible.

 

[admin]

Does it work with EOS Utlity?

 

This looks to me like the Canon drivers are missing.  If you install EOS Utility that should also install the proper drivers.  

 

Regards,

[astroman133]

If your older computer pre-dates the 60D, then it is possible that you need a driver.  For newer computers the driver should be part of Windows.

 

After you hear the electric shock sound, what do you see when you look at the log history?  Click on the link in the upper left, just below the Connect/Disconnect button.

[warch67]

Thanks for the help.  I forgot I had uninstalled EOS Utility from the computer a while ago.  I'll reinstall it and give it a try.