EOS Ra not recognized

[srchilders928]

I have a new PC with Windows 11, and I installed BYE 3.22 and EOS Utility 3.15 for Windows.  My 7D Mk II connects perfectly through both BYE and EOS Utility, but neither BYE nor Utility recognizes my EOS Ra.  The computer does see the Ra; it shows up on the Device List as Unknown Canon Digital Camera, whereas the 7D Mk II shows up on the Device List specifically as the 7D Mk II.  I have no problems connecting both cameras on a Mac through its version of EOS Utility.  Anyone have any ideas?

 

 

[admin]

Forget BYE for now. Focus on making it connect with EOS Utility first... once it connects to EOS Utility, it will connect to BYE.

Is you EOS RA setup for wifi or usb cable? Disable wifi if it is enable and try again.

[srchilders928]

The wifi settings menu on the camera says Disable, which I assume means that wifi is turned off.  

When I connect the camera to the computer, the computer icon shows up in the camera display, which says to me that the camera knows it's connected.  But EOS Utility will not respond.

Could there be a port problem?  The 7DMkII uses a standard USB, the Ra is USB-C.  I have tested the 7D on the computer's USB-C port with an adapter and it works, so I think the USB-C port is fine.  But I haven't tested the Ra on a standard USB port yet.

[admin]

How is the camera recognized in Windows Device Manager?

[srchilders928]

On the Device List, it shows up as a generic Canon Digital Camera, model unknown.  This is different from my 7D Mk II, which specifically shows its model number on the Device List when it's connected.

On the Windows Device Manager List, it does not show up as a camera.  It does show up as a portable device, specifically a MTP USB Device, with the appropriate port and hub numbers.

[astroman133]

I do not know whether this is still an issue or not, but the following link talks about the EOS Utility not being compatible with Windows 11.

https://community.usa.canon.com/t5/Camera-Software/Canon-EOS-Utility-Malfunctioning-with-Win-11/m-p/359820

Since BYE and the EOS Utility both use the Canon EOS SDK the same issue could affect BYE. Offhand I do not recall if other users have posted complaints or success when trying to connect BYE to their cameras with Windows 11. Since your older camera works, I wonder if the Ra needs a newer low-level driver to be correctly recognized. If so, there is nothing that O'Telescope can do to fix it.

[srchilders928]

Interesting.  That link refers to EOS Utility 3.14; the Canon website specifically shows that the version I downloaded, 3.15, supports Windows 11, but of course who knows for sure.  The other odd issue is that the EOS Ra is basically a standard EOS R with a modified sensor and a few other bells and whistles.  So, if there were a problem with EOS R and Windows 11, I would think others would have reported it by now.

[admin]

My dev environment is W11 and all cameras I have on hand to connect on W11. I don't have the RA per se.

[srchilders928]

This doesn't look good for my EOS Ra.  I'll contact Canon directly to see what they have to say.

[astroman133]

Are you sure that you have disabled the WiFi in the camera? It will not use the USB connection until you do. If not sure, toggle the setting and try again.