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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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Camera connection problem.



My laptop (Windows 10) keep on losing the camera (Canon 450d) connection. It stated just now and again, but got more frequent to the point where it would only be connected for a few seconds. BYE usually hang after losing the connection and I have to close it with Ctrl-Alt-Delete. Sometimes it connects when BYE is restarted but other times only when the laptop is restarted before BYE would connect to the camera again. I've tried switching the camera off and on again to no effect. The connection is normally trough a  USB hub, but I've tried it without the hub, and also trough another USB port. This problem is only with ByeEOS, the laptop connection to camera is fine with other capturing software, but I prefer BYE. I've reinstalled it, (downloaded the latest version BYE v3.2.2) but the problem is still there. I've tried it on another computer but there it would not connect at all. (This might be a license issue, what with no two computers with the same license.) Please help.

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Camera connection is not related to license issue.

Camera connection is either a Windows driver issue or a physical cable/hub issue. Since your computer used to connect I would assume it is not a driver issue.  This leaves us with a possible a cable/hub issue.

Have you tried another USB cable? They do deteriorate over time.

How long is your USB cable?  Is it a USB2 or USB3 cable?



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Things to check when troubleshooting a flaky connection

  • Camera  battery or power supply (low power or faulty power can cause the camera to shutdown)
  • Cable and connectors (flaky connectors, cables too long, or cable bad)
  • Windows Power Saving settings can think that the USB port is idle and can shut it down to save the battery. Run the camera from A/C power and disable all power saving.

BYE uses the Canon-provided SDK to manage the connection between the camera and the PC. The SDK is proven to be reliable as long as the connection with the camera is reliable. If the SDK loses the connection with the camera then BYE can hang. There is really nothing that BYE can do about that.

The XSi is a pretty old model and is supported by both the Canon210 and Canon versions of the SDK. You should use the newer Canon version!

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