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Problems with BYE when changing PC


fjcaballero
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Good Morning. My old computer failed (Intel i7) and I have reinstalled BYE on another computer (Intel i5, otherwise similar). Every time I try to connect the camera to BYE the program crashes. Where is the problem? Mi cámara es una EOS600D y mi BYE es BackyardEOS 3.1 Premium Edition [OTL-BYE-P]

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Hi, please provide more detail. Saying the program crashes is very little information.

Do you get an error message? If yes, what is it?

What version of BYE are you using?  Saying you have the premium is not sufficient, we need the full version number, all numbers.

What camera drivers are you using in BYE when connecting?  Canon or Canon2010?

Please provide as much information as possible.

 

 

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Good afternoon. BYE is version 3.2.2. Related to Canon driver, I don't know where I can see the version; in Windows System Administration I see 6.1.7600.16385, date 21/06/2006, and I downloaded one year ago from Canon website. When BYE crashes there is no error message, BYE becomes frozen.

 

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I have no clue 6.1.7600.16385, date 21/06/2006 is.

Have you tried connecting your camera to EOS Utility, Canon own software?  This would help as if the Camera does not connect to EOS Utility it would confirm this issue is not software, but something else on your computer.

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Drivers for Canon cameras are included in Windows 10. There should be nothing that you need to install other than BYE and Windows 10. You may also need to activate .NET Framework 3.5 SP1, which is already installed but not activated by default.

I would suggest trying to connect the Canon EOS Utility with your camera. If it doesn't connect, you should contact Canon. If the EOS Utility connects, then BYE will also connect, but you need to shut the EOS Utility down.

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