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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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validation after updating version


pselaphid
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What is the version number? Please provide all 3 parts, like 3.2.2.

Saying that you have "the latest" will mean something different in a year or two when a new user is looking through the archives for a solution to their problem.

If you find your license under My Purchases -> Orders then you are logged into the correct account. Copy and paste your permanent license key from the web site into the BYE validation dialog and type in the username that you are logged in with as the Identifier. The Identifier is case  sensitive so make sure that it is in lower case, like your username. If you do this correctly, the validation dialog should disappear and not reappear anytime soon.

Thanks!

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The version downloaded was 3.2.2, and yes, I copy/pasted my key, and it inserted into the necessary box. Also, I just checked "my purchases/orders" and it says "no orders to show." Not sure what to make of that. Receipt for 2016. 

 

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How can you copy&paste if you have have no orders in "My Purchases -> Orders".

The account pselaphid was created on December 22, 2019. You did not purchase with that account.  You have more than one account.  Login with the account you purchased and you key should be there.

Regards,

 

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