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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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cameras won"t connect


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Please provide more details.

Were these cameras connecting before upgrade to 3.2.1??

What happens when you try to connect??

Are you using just the Laptop and the Camera and the Original USB Cable that came with the Camera??  If not, what additional equipment is involved in this Connectivity Test??

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Other things that can prevent BYE from connecting...

1- You selected the Canon210 drivers at startup. This option is for DIGIC II cameras. Your models are newer and you need to select Canon as the driver set.

2- Make sure that any low -level drivers from Canon are installed and that the camera shows up in the Windows Device Manager.

3- Make sure that the Canon EOS Utility is not already connected to the camera before attempting to connect BYE to either camera.

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