validation delay

[williamskennedy]

Well, thanks to your help, I got past my setup loading problem by defeating AV. Now, opening v3.1.2 and having entered the license key and my user name, the validatioon process is going on forever. Any suggestion?

 

THanks

 

Bill K

[astroman133]

Bill,

 

I'm not sure what you mean by "going on forever".  Is BYE hung (unresponsive)?  I would suggest providing a screenshot of what is going on, but NOT if it shows your license info, or any other personal information.

[admin]

Disable your anti-virus during the activation... it is possible that your anti-virus in preventing the call to the activation server.

 

Also, reboot and try again.

 

Don't forget to re-activate your anti-virus

 

Regards,

[admin]

Which anti-virus are you using... it looks from your other thread/post that your anti-virus prevented the installation and now the activation?

[williamskennedy]

Thanks. By disconnectiing both the firewall and AV, the validation proceeded.

[admin]

Thanks. By disconnectiing both the firewall and AV, the validation proceeded.

 

This is odd, I have over 1,000 installations so far and you are the only one that the validation has not gone through due to a anti-virus (or FW) setting.