Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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ewiley
I have been using BY EOS sine 2016, with the validation key I received then. That laptop died. I note that my validation key for the 2016 version is too long for the 2021 version I downloaded on my new laptop.
No problem if I need to pay another $50, I certainly got my use out of the 2016 version and I realize that not all upgrades to new versions are free. However, if my original license was good for all future upgrades I would appreciate an update on validating the program. So please let me know how to proceed.
Thanks for your response, great piece of software,
Ed Wiley
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