Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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brendanspelman@hotmail.com
Hi,
I'm trying for the first time to connect my Canon 100D (Rebel SL1) camera to my laptop and BYE (trial version, for now - will purchase if I can get it to work).
The laptop seems to recognize that the camera is connected and I can see it in the Windows Device Manager with the message "this device is working properly".
However, When I open BYE and click connect, I select the "Canon DIGIC 3/4/5/67/8" option (100D uses DIGIC 5) and I get a window saying there was a connection problem with the following hints:
1) Make sure EOS Utility is not running. <-- I checked - it is not.
2) Make sure the camera is turned on and the battery is fully charged. <-- It is on and has a freshly charged battery
3) If you are trying to connect a DIGIC II camera model such as the 5D, 20D, 20Da, 30D, or 350D make sure your are running Windows 32 bits. These models do not work on Windows 64 bits. <-- 100D uses DIGIC 5 (I am running Windows 10 64 bit).
4) If you are using a USB hub, remove it, connect the camera directly in a USB port on your computer and try again. <-- I was, but removed it and still not working
If you are still having issues please visit our support forum at http://forum.otelescope.com and open a support ticket.
Thanks in advance for any assistance you can provide.
Brendan.
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