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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Activation


petertee
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Hi I have downloaded the free trial Of Backyard EOS ..I have an activation key..when I enter this to validate I am get an error saying that I need Internet access to validate this????? I must have internet to have downloaded this in the first place ?,,,Thanks in advance pete

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Trial keys require internet access at every application start up.

Make sure you download the latest version.  I have no clue which version you downloaded, you did not say (all 3 numbers)

Lastly, if you have internet access, and the latest version, and you still get this error your anti-virus is probably blocking the call to the server.  Disable your anti-virus momentarily for the validation to occur, or better yet, whitelist www.otelescope.com

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REALLY, you post your software key on a public forum!!!   NEVER DO THIS AGAIN!!!

I have a zero tolerance policy for anyone that shares their key on a public forum.... they get banned for life.  You were lucky that that your first few posts here on the forum require a moderator to approve the posts.... this allowed me to remove your key from the public forum.

What is your anti-virus software?

The info you provided above does not help at all.... I need the FULL VERSION number of the actual version you downloaded and installed, not a print screen of your software key / version.

Regards,

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Hi again ..sorry if I broke any rules (I am new to all this stuff ,,,Never posted on a forum before)..the info I have from the downloaded application is ..setup-BackyardEOS_v-313...I hope this is what you need ..My anti Virus is Avira .....Many thanks and sorry once more Pete...... P.S I downloaded this a few hours ago so it must be the latest version?

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5 hours ago, petertee said:

Hi again ..sorry if I broke any rules (I am new to all this stuff ,,,Never posted on a forum before)..the info I have from the downloaded application is ..setup-BackyardEOS_v-313...I hope this is what you need ..My anti Virus is Avira .....Many thanks and sorry once more Pete...... P.S I downloaded this a few hours ago so it must be the latest version?

That is NOT the latest version.

Please download the later version and try again.

  

 

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