Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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phutchis2000@yahoo.co.uk
Hi
With the website down last night for maintenance I found I could NOT use my Premium version of the Backyard EOS software until the site came back up. This caused me to lose over 2 hours potential imaging last night ( I am in London).
Surely, the software that I procured does not need to contact the servers back in Canada to be verified. The alarming message that appeared on the screen when I tried to run the software referred to my licence key being disabled. A screen also appeared to request me to put my ID into it which I did and nothing happened. So effectively, if the servers are down for any reason I cannot use the software.
Regards
Paul
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admin
Hi Paul, I've looked at it in more depth and I just want to confirm that this is a bug, I will need to fix this. At no time should you be prevented from using your paid software. Thank you for br
admin
Okay, this is fixed and will be in the next release. I'm not sure how this has not been found before, it was a pretty serious bug IMO. In any case, it's fixed.... no one should be prevented to
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