Repeated validation

[liddelljs]

Hi all,

My first post and just purchased EOS premium.  Very impressed so far. 

I am getting repeated requests to validate when I am opening up EOS.  This doesn't happen every time but every 2nd or third (not consistent).  Is this normal behaviour after purchasing?  

 

Cheers

Steve

[admin]

What is EOS?  EOS Utilities or BackyardEOS? 

Assuming it is BackyardEOS.... it is not normal.  Please provide more info.  Do you need to enter your full key + identifier every 2 to 3 times you start the application?

[admin]

I just looked at the server and I see 5 validating in about 2 weeks.  Are you using a virtual machine or is this on a physical computer/laptop?

[astroman133]

When you ask for help on a problem it is important for us to know about your environment. Important things to know:

• What version of BYE are you running (the 3-part number, like 3.2.0, not your license type)
• What model of camera are you using
• How the camera is cabled to the PC
• If using a Mac with Parallels, or the like, this is also important.

We are not looking over your shoulder, so the more info that you provide the easier it will be for us to help you troubleshoot what is happing.

[liddelljs]

Hi all,

Many thanks for the response and apologies for the lack of info.  It is Backyard EOS and my setup is as follows:

1.  BYE version 3.2.1 premium

2.  Canon EOS 70D

3.  Camera connected via USB cable

4.  Laptop is ASUS running windows 10

5.  When this happens, I just need my identifier, not the full key.  I did start with the trial version and was getting the same and thought this was normal for the trial (but perhaps not).  I upgraded from the trial to the premium version by adding the purchased key into the installed trial version.

6.  Software is running on a physical machine (nothing virtual).

 

Thanks again

Steve

[admin]

This is very odd, you're doing everything right according to your description.

Try 3.2.2.RC2 from the download pre-release section.  Keep us posted, I'm intrigue by this behavior.

[liddelljs]

Thanks for the prompt response.  I have installed 3.2.2 and no problems on the first start.  I'll monitor and report back if the problem continues.

 

Cheers

Steve

[liddelljs]

Hi,

Just an update on this.  Have tested over the last week starting BYE numerous time with the camera connected and not connected.  The problem has not re-occurred so think there must have been a glitch somewhere with my original trial install.  

 

Cheers

Steve