Backyard EOS not working.

[badube]

I downloaded Backyard EOS and minutes later downloaded the classic version entered my licence key and identifire then validated restarted BY EOS. When I startBY EOS all I get is the triel version.  Then I tryed "contact us" and try to send my email (I think it's email) I get an error message saying I failed the security check .

[badube]

Thanks, I realised my mistake: I enterer the trial key. With the right key it works just fine

[astroman133]

There is no "Trial" version of BYE just as there is no "Classic" verson of BYE. The version is only a number. The license key that you apply to that version actives the features of the software that are supported by the license that you purchased.

You simply download the latest version of BYE and then apply the Trial license to it. If you purchase a Classic license, there is no need to download BYE again. Simply log onto this web site with the same username that you used to purchase the Classic license, go to the My Purchases tab at the top of the page, find the license key for the Classic license and Copy it to the Windows Clipboard. Then start BYE, click on the padlock icon and Paste your Classic license key over the Trial license key. Then click the Validate button. This will permanently activate all the features of the Classic license and disable any features that are only for the Premium license that were active during the Trial.

[admin]

If you see "Trial Edition" once you start BYE then you did not enter your Classic Edition key, you entered your Trial Key.  I'm 100% positive on this.

Please make sure you enter your Classic Key as seen here on the website under "My Purchases -> Orders".  It is available 24/7.

If you start BYE, and it still has an active Trial key active it won't prompt you to enter your purchase key until you trial expires.  However, if you want to enter it now, start BYE and click the padlock icon in the upper-right corner in BYE and enter your purchase key there.

I'm confused about your "error message saying I failed the security check".  I have no clue what you mean by this, not even sure if this is a website error or a BYE error, you did not say.

Regards,

 

[astroman133]

Thanks for letting us know that you resolved your issue!