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download BYE not working


Lunar66
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      I have downloaded BYE ver. 3.2.1 , hooked up my camera and turned it on and the program started , I changed my settings, and went in to change the ISO setting and the program "SHUTS DOWN" , I restart the program and now it will not let me in and it tells me that my camera is not hooked to my laptop, Is there ANYONE who can help me fix this ????  O'Telescope keeps shutting the door and says that I failed the security test ??? what's this ?

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What model of camera do you have? This, along with the exact version of BYE is critical information!

Please give the exact steps, in detail, to re-create what you are doing to cause BYE to shut down.

Are you sure that the USB cable is not malfunctioning?

What security test are you trying to describe? Please tell us the steps to cause this to happen and provide screenshots of what you see.

What you are describing have not been reported by any other users so it is likely an issue with your setup or Windows. Having detalied, complete information is critical for us to help you solve the issues.

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37 minutes ago, Lunar66 said:

      I have downloaded BYE ver. 3.2.1 , hooked up my camera and turned it on and the program started , I changed my settings, and went in to change the ISO setting and the program "SHUTS DOWN" , I restart the program and now it will not let me in and it tells me that my camera is not hooked to my laptop, Is there ANYONE who can help me fix this ????  O'Telescope keeps shutting the door and says that I failed the security test ??? what's this ?

Your post is confusing.  What do you mean by this "O'Telescope keeps shutting the door and says that I failed the security test".

What test?  Is this a website error?  An application error?

 

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